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Email account emptied?

EmmaB
Newbie
Posts: 1
Registered: ‎26-02-2018

Email account emptied?

I have been travelling in the USA. Opened my email one lunchtime to be told there were connection issues. Opened again in the evening to find an empty mail box. Checked across all platforms. No email stored on webmail, iphone or ipad. What has caused this?

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 22,780
Thanks: 9,473
Fixes: 154
Registered: ‎22-08-2007

Re: Email account emptied?

Hi Emma,

A warm welcome to the forums. This sounds as though your email usage has exceeded the FUP of 1GB. You ought to have received 3 prior notices (warnings) at 7 day intervals.

You can ask for the mail boxes to be restored via chat.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,888
Thanks: 1,498
Fixes: 478
Registered: ‎01-01-2012

Re: Email account emptied?

Sorry to hear that.

As @Townman has advised this is due to you exceeding the mailbox space.

You can see details of what's caused this by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team