cancel
Showing results for 
Search instead for 
Did you mean: 

Email account emptied?

EmmaB
Newbie
Posts: 1
Registered: 26-02-2018

Email account emptied?

I have been travelling in the USA. Opened my email one lunchtime to be told there were connection issues. Opened again in the evening to find an empty mail box. Checked across all platforms. No email stored on webmail, iphone or ipad. What has caused this?

2 REPLIES
Superuser
Superuser
Posts: 11,929
Thanks: 3,289
Fixes: 22
Registered: 22-08-2007

Re: Email account emptied?

Hi Emma,

A warm welcome to the forums. This sounds as though your email usage has exceeded the FUP of 1GB. You ought to have received 3 prior notices (warnings) at 7 day intervals.

You can ask for the mail boxes to be restored via chat.
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Email account emptied?

Sorry to hear that.

As @Townman has advised this is due to you exceeding the mailbox space.

You can see details of what's caused this by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team