Email Not Appearing On Outlook?
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Email Not Appearing On Outlook?
10-03-2023 10:33 AM
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Hi all,
I currently have a customers computer on the test bench and they are using IMAP emails with the plus.com domain.
Something really weird is going on where when adding their emails to a new profile on outlook, it says "synchronising inbox" at the bottom of outlook but nothing appears. I have turned off the filter and still nothing!
I have noticed a few emails come through in the "Trash" and "Drafts" folders but apart from that there is nothing!
The IMAP settings I have used are:
Server - imap.plus.net
SSL/TLLS
993
SMTP Server - relay.plus.com
STARTTLS
587
Am I missing something? Or is there an internal issue with the IMAP servers?
Thanks
Re: Email Not Appearing On Outlook?
10-03-2023 11:45 AM
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You might find that setting the IMAP root folder to inbox might resolve the issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Email Not Appearing On Outlook?
10-03-2023 11:46 AM
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This thread may assist.
https://community.plus.net/t5/Email/Outlook-10-won-t-send-email/td-p/1474532/page/2
Re: Email Not Appearing On Outlook?
10-03-2023 1:18 PM
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Thanks for this!
I have tried this but still no joy
They have more then one email account hosted by PlusNet and all of them aren't working.
I have also tried adding the emails onto Microsoft mail and still does the exact same thing
Re: Email Not Appearing On Outlook?
10-03-2023 3:37 PM
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Update:
I have set the emails up as pop and the emails cam through straight away, however now the subfolders arent appearing. Any suggestions?
Thanks
Re: Email Not Appearing On Outlook?
10-03-2023 6:22 PM - edited 10-03-2023 6:24 PM
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Try setting the server timeout to 2 minutes. Are there any emails with large attachments?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Not Appearing On Outlook?
13-03-2023 9:21 AM
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I have done this and still no luck
There is a error under the Synchronization Log, the error is 800CCDE-0-0-560
Re: Email Not Appearing On Outlook?
13-03-2023 9:52 AM
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Given that there is a specific error code, then look to problems with Outlook rather than the email server. Google delivers lots of reference to this error code and a good deal of suggestions - for example see Methods to Fix IMAP Synchronizing Folder Error 800ccc0e-0-0-560 in Outlook (datarepairtools.com)
You might also try running Outlook in safe mode - with Outlook shout down, press the Window_Key+R then in the box type
outlook.exe /safe
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Not Appearing On Outlook?
13-03-2023 10:05 AM
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I originally thought Outlook was the issue however I have even tried adding the accounts onto just the mail app and is doing the exact same thing
Re: Email Not Appearing On Outlook?
13-03-2023 12:16 PM
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Windows Mail is a very cut down version of Outlook, so the fact that exhibit the same issue is not surprising.
As per previous advice / question (as mentioned in the linked to suggested fixes) is there a large mail item, in any of the IMAP folders? Given the POP3 downloaded quickly, I would look at the sent items folder.
Can you access the mailbox via webmail to check item sizes.
Raise the server timeout to 5 minutes and just leave the mailbox to see if it syncs.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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