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Email Not Appearing On Outlook?

Brand0n
Hooked
Posts: 5
Registered: ‎10-03-2023

Email Not Appearing On Outlook?

Hi all,

I currently have a customers computer on the test bench and they are using IMAP emails with the plus.com domain.

Something really weird is going on where when adding their emails to a new profile on outlook, it says "synchronising inbox" at the bottom of outlook but nothing appears. I have turned off the filter and still nothing!

I have noticed a few emails come through in the "Trash" and "Drafts" folders but apart from that there is nothing! 

 

The IMAP settings I have used are: 

Server - imap.plus.net

SSL/TLLS

993

 

SMTP Server - relay.plus.com

STARTTLS

587

 

Am I missing something? Or is there an internal issue with the IMAP servers?

Thanks Smiley 

9 REPLIES 9
Townman
Superuser
Superuser
Posts: 22,759
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Email Not Appearing On Outlook?

You might find that setting the IMAP root folder to inbox might resolve the issue.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gel
Aspiring Champion
Posts: 2,329
Thanks: 298
Fixes: 29
Registered: ‎02-08-2007

Re: Email Not Appearing On Outlook?

Brand0n
Hooked
Posts: 5
Registered: ‎10-03-2023

Re: Email Not Appearing On Outlook?

Thanks for this! 

I have tried this but still no joy Sad 

They have more then one email account hosted by PlusNet and all of them aren't working.

I have also tried adding the emails onto Microsoft mail and still does the exact same thing 

Brand0n
Hooked
Posts: 5
Registered: ‎10-03-2023

Re: Email Not Appearing On Outlook?

Update: 

I have set the emails up as pop and the emails cam through straight away, however now the subfolders arent appearing. Any suggestions? 

Thanks  

Townman
Superuser
Superuser
Posts: 22,759
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Email Not Appearing On Outlook?

Go back to IMAP as POP3 is not fit for purpose - it only looks at the inbox.

Try setting the server timeout to 2 minutes. Are there any emails with large attachments?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Brand0n
Hooked
Posts: 5
Registered: ‎10-03-2023

Re: Email Not Appearing On Outlook?

I have done this and still no luck Sad 

There is a error under the Synchronization Log, the error is 800CCDE-0-0-560 

 

Townman
Superuser
Superuser
Posts: 22,759
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Email Not Appearing On Outlook?

Given that there is a specific error code, then look to problems with Outlook rather than the email server.  Google delivers lots of reference to this error code and a good deal of suggestions - for example see Methods to Fix IMAP Synchronizing Folder Error 800ccc0e-0-0-560 in Outlook (datarepairtools.com)

 

You might also try running Outlook in safe mode - with Outlook shout down, press the Window_Key+R then in the box type

outlook.exe /safe

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Brand0n
Hooked
Posts: 5
Registered: ‎10-03-2023

Re: Email Not Appearing On Outlook?

I originally thought Outlook was the issue however I have even tried adding the accounts onto just the mail app and is doing the exact same thing  

Townman
Superuser
Superuser
Posts: 22,759
Thanks: 9,464
Fixes: 153
Registered: ‎22-08-2007

Re: Email Not Appearing On Outlook?

Windows Mail is a very cut down version of Outlook, so the fact that exhibit the same issue is not surprising.

As per previous advice / question (as mentioned in the linked to suggested fixes) is there a large mail item, in any of the IMAP folders?  Given the POP3 downloaded quickly, I would look at the sent items folder.

Can you access the mailbox via webmail to check item sizes.

Raise the server timeout to 5 minutes and just leave the mailbox to see if it syncs.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.