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Email Error 550 (Urgent!)

TeeGee
Seasoned Pro
Posts: 577
Thanks: 283
Fixes: 1
Registered: ‎24-02-2009

Email Error 550 (Urgent!)

For several days my mail accounts have not been receiving any emails. I phoned support who told me our mail boxes were full - they are not.

Sending an email from another separate accout it returned the error:

550: Callout verification failed:
550 #5.1.8 Domain of sender address <> does not exist
 
It seems that other than holding on the phone that this is now the only way to contact PN. Could somebody please look into this as although the accounts are personal there is a need to receive financial informatin as the tax year end approaches.
 
TVMIA
 
 
5 REPLIES 5
Clanger42
Dabbler
Posts: 18
Registered: ‎06-03-2014

Re: Email Error 550 (Urgent!)

I'm getting the same thing but in my case I understand it to be a problem with 123reg not forwarding the Emails they know the problem and are working on it.

balvack2
Grafter
Posts: 43
Thanks: 3
Registered: ‎16-03-2019

Re: Email Error 550 (Urgent!)

This has been an issue since Thursday afternoon affecting a number of people. You can find more info and various work-rounds in this thread

email-forwarding-from-123Reg-Host-Europe

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,066
Thanks: 654
Fixes: 185
Registered: ‎27-04-2007

Re: Email Error 550 (Urgent!)

Hi @TeeGee, are you using domain forwarding for your email? I'm just wondering if you've been affected by what balvack2 mentioned. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TeeGee
Seasoned Pro
Posts: 577
Thanks: 283
Fixes: 1
Registered: ‎24-02-2009

Re: Email Error 550 (Urgent!)

Yes I do use domain forwarding which has worked fine for thre last 20 years!

Have turned off spam filter which does seem to have made a difference but not sure if all emails are coming through.

TVM

 

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Email Error 550 (Urgent!)

Hi @TeeGee, thanks for your post.

 

Having checked the account, I can see that my colleague @Gandalf has sent you a ticket asking for further information and you're able to access this below:

 

https://www.plus.net/wizard/?p=view_question&id=188512105

 

If you do respond to the ticket please let us know here so that we can chase it up for you.