Email Account Too Large - Cannot See Why
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Email Account Too Large - Cannot See Why
29-10-2021 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Got an email saying my email account is too large, but cannot understand where they get their amounts from.
This is the email:
In order to assist you with taking action, here is a list of your largest mailboxes -
Mailbox Size
s***** 833.056 MB
e****** 278.544 MB
default 127.748 MB
n***** 1.44 MB
Total 1241.308 MB
The S* mailbox is set to delete after 14 days in Outlook and if I go into webmail, the oldest email showing is 14th Oct. There is nothing in the trash and sent looks quite small. Outlook SMTP folder size shows about 200MB-300MB size on that mailbox.
Can you tell me a breakdown of the 833MB, so it can be fixed please?
Thanks
Fixed! Go to the fix.
Re: Email Account Too Large - Cannot See Why
29-10-2021 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you looked at that mailbox on webmail? Outlook might not be subscribed to all of the folders.
When you state that the sent folder looks small - small in what way? Just a few items? What though is the size of attachments? Do the mail items contain a large graphic in the signature?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Account Too Large - Cannot See Why
29-10-2021 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
As I said in my original post, I've gone into webmail and it's only got 2 weeks of emails. Also I said that the mailbox size is 200-300mb (including the sent box).
I am subscribed to all folders in SMTP.
Seems odd i's showing over 800mb, perhaps someone as plusnet can give me a breakdown of that number?
Re: Email Account Too Large - Cannot See Why
29-10-2021 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @minkey
Can you private message me your account username? Happy to take a look.
Re: Email Account Too Large - Cannot See Why
29-10-2021 3:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Gandalf
PM sent
Re: Email Account Too Large - Cannot See Why
29-10-2021 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Gandalf for the list.
I realise that some of the recent emails are missing (due to ticket issue), but what you gave to me only totalled about 40mb for emails between 14/10 and 27/10.
There doesn't appear to be any large emails since then, is there another issue with that mailbox?
Thanks
Jeff
Re: Email Account Too Large - Cannot See Why
29-10-2021 4:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @minkey
Yeah copying and pasting the list in the way I have has basically broken the ticket as it's exceeded the amount of characters our system can withstand in a ticket. This breakage affects us from properly viewing previous tickets, so I've raised a task with our systems support team (DBA, database analyst) to remove the ticket which should be done next week.
Have you added the size of them up in kilobytes?
Re: Email Account Too Large - Cannot See Why
29-10-2021 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Gandalf
Yes, I added up the size of the 347 emails you provided and it was 39,929,714 bytes. A bit short of the 833mb total.
Is there anything else we can try?
Thanks
Jeff
Re: Email Account Too Large - Cannot See Why
30-10-2021 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is a bit of a long shot ... try compacting the mail folders. I have a vague recollection that email folder size and email storage size can be markedly different where a large mailbox has been cleared out but not compacted. The sum of the size of email items can be markedly smaller than the file store size. Such might be ancient history ... but it is worth a look. Check out compact the folders, get a new utilisation report.
You can do this via the webmail interface. Log into the mailbox, wait for the page to fully load. In the folder pane, right click on each folder in turn and if COMPACT enables, click it.
Outlook also has a compact feature (right click on the account top folder / data file properties / advanced / compact) however that is (AFAICT) only for the local email offline storage file - not the IMAP server file.
HTH?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Account Too Large - Cannot See Why
30-10-2021 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Email Account Too Large - Cannot See Why
30-10-2021 2:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it’s not possible to reconcile the sizes reported via the email client software and the file store utilisation reports, then I would doubt it. Jeff suggests that there are not many emails and those which are there are significantly less than the file store utilisation report.
Here is a scenario worth examining.
The user “deleted” a massive volume of emails (they were moved to the trash folder) 10 plus days ago.
Shortly afterwards the utilisation report was generated reporting a sizeable mail account.
Standard weekly automated house keeping clears out the trash folder earlier than 7 days ago…
User gets around to addressing the utilisation report … but now cannot reconcile the figures.
Does a contemporary FILE STORE utilisation report correlate with the figures reported by Jeff from looking at webmail folder sizes? In other words are we chasing a ghost here created by time lags in the utilisation reporting process … other house keeping … and user action?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Account Too Large - Cannot See Why
30-10-2021 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Email Account Too Large - Cannot See Why
30-10-2021 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks!
@Townman - I've run a compact from the webmail, so it would be good now to see a new utilisation report to see if it's had an effect. The user associated with that mailbox only uses the POP3 versions of the emails (other than reading on phone) and rarely deletes directly from the server (letting the 14 day Outlook cleanup take effect). They go into Outlook daily, so there shouldn't be a huge spike in usage over time and I don't think there has been any unusually large emails in the last week or so.
That being said, @Gandalf is it possible for a new utilisation report to be generated out of the usual schedule to check the points made by Townman?
Jeff
Re: Email Account Too Large - Cannot See Why
30-10-2021 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @minkey
The utilisation reports are generated automatically and not something we can manually report.
Having said that I've raised a task to our NetOps team to re-check the size of the biggest mailbox on the last report.
The system they'd check would be different to the one I emailed you the data from.
I'll let you know once I've got a response from the team which should be within 3 working days but normally sooner.
01-11-2021 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Email Account Too Large - Cannot See Why