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EM Client

yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

EM Client

Trying to configure EM Client using imap.

Diagnostics show a green successful tick for both imap & smtp when using my Plusnet default email account using USER as the login name, an email account I don't use.

However I'm unable to log in using USER+name getting only a green tick for smtp, I know the password is OK for this account as I can log in OK using webmail (at least sometimes). 😉

It seems as if EM client is unable to cope with the + being part of the USER log in.

Hope this makes sense.

Thanks for any forthcoming help.

Fred

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 23,203
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: EM Client

Hi Fred,

Does the EM client attempt configure the server names it self?

It would seem odd that you can access relay.plus.net with USER+name (remember that user names are all lower case) but not imap.plus.net

You could try name@user.plus.net as the logon ID.

To recap...

  • Inbound server
    • imap.plus.net
    • Port 993
    • Encryption TLS/SSL
  • Outbound server
    • relay.plus.net
    • Port 587
    • Encryption STARTTLS
    • Authentication required - same as inbound

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
Superuser
Superuser
Posts: 23,203
Thanks: 9,719
Fixes: 162
Registered: ‎22-08-2007

Re: EM Client

Thanks to @MisterW  ...

 

That should read ...

You could try name@user.plus.com as the logon ID.

Embarrassed

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

yfront
Grafter
Posts: 64
Thanks: 8
Registered: ‎27-04-2009

Re: EM Client

Thanks for the response.

I'll continue try log in combinations and report back if I have any success.