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Downloading IMAP email taking too long

Posts: 2
Registered: ‎20-02-2014

Downloading IMAP email taking too long

I have IMAP accounts with both PlusNet and  I access my mail using both MS Outlook 2007 and iPad; for both these products, downloading* my inbox has started taking an age (c 1 minute) when accessing my mail from PlusNet, but is almost instantaneous for 1and

If anyone can suggest how I get PlusNet to speed up, I’d be most grateful.

*ie Synchronizing Subscribed Folders for Outlook

Community Gaffer
Community Gaffer
Posts: 16,859
Thanks: 4,929
Fixes: 315
Registered: ‎04-04-2007

Re: Downloading IMAP email taking too long

This will be related to the current service issues that are under investigation. It affects Webmail more severely but will be having an adverse effect on vanilla IMAP access too.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Posts: 9
Thanks: 3
Registered: ‎15-07-2016

Re: Downloading IMAP email taking too long

I am having exactly the same problem.  I haven't used webmail on a PC for months and as soon as I started to (last week), it is taking ages to download emails on both my ipad and my iphone.

Any suggestions would be much appreciated.

Posts: 14
Thanks: 4
Registered: ‎30-11-2016

Re: Downloading IMAP email taking too long

Same here. Always used Mozilla Thunderbird to download emails from Plusnet servers (IMAP). Last few weeks have been a nightmare - PN system has slowed down to a crawl. The suggestion by PN to use an email client rather than Webmail is not even remotely a useful solution. The external email clients are not able to resolve problems that are clearly the fault of Plusnet's own mail servers. It's as if the company are under the impression that it's not their problem.