Cannot send email to anyone, even myself
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- Re: Cannot send email to anyone, even myself
on
23-08-2025
11:41 AM
- last edited on
23-08-2025
4:25 PM
by
Baldrick1
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When I went to bed last night, all was well with my Plusnet email (send and receive), including instant delivery to Gmail addresses which have been problematical recently
Needless to say, nothing has changed with my account or server settings etc overnight!
This morning, incoming emails are arriving OK, but I cannot send an email to anyone, even myself, from Outlook, webmail or iPhone Mail.
On webmail, the error message reads: "
SMTP error (550) Failed to set <redacted> sender rejected (blacklisted by local policy
On Outlook, the error is:
! Task ‘<redacted>.plus.com – Sending reported error Ox800CCC78: ‘Cannot send the message. Verify the email address in your account properties. The server responded 550 <redact .plus.com> sender rejected (blacklisted by local policy)
On iPhone the error is:
Cannot send mail. The sender address was invalid.
As nothing on my system has changed, I don't understand how the sender address (i.e. my usual Plusnet email address) can suddenly be invalid!
Even when I'm sending a message to myself!
HELP!
Personal information removed from a public forum (to an area that staff can see).
Fixed! Go to the fix.
Re: Cannot send email to anyone, even myself
23-08-2025 11:43 AM
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@PeterB1 See my reply to the same post in the other topic.
Re: Cannot send email to anyone, even myself
23-08-2025 11:44 AM
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Many thanks, John.
Very glad I'm not alone!
Re: Cannot send email to anyone, even myself
23-08-2025 1:09 PM
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Having received exactly the same message, following the failure of my outgoing emails to leave the Outbox this morning, and ~ having spent a couple of hours searching for problems within my system ~ I'm slightly relieved to find that the issue seems to be with Plusnet.
Having said that, when will it be resolved ?
Re: Cannot send email to anyone, even myself
23-08-2025 1:12 PM
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@CSG wrote:
Having said that, when will it be resolved ?
When it gets sorted - your question is one of those 'how long is a piece of string?' ones.
Re: Cannot send email to anyone, even myself
23-08-2025 1:25 PM
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Ok now 13:25.
Downdetector shows plusnet outages.
Re: Cannot send email to anyone, even myself
23-08-2025 1:26 PM
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I have the same problem, Peter!
Re: Cannot send email to anyone, even myself
23-08-2025 1:29 PM
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Hi JOhn, I've just joined, how do I see your reply, please?
Re: Cannot send email to anyone, even myself
23-08-2025 1:32 PM
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@Joy3 Which one?
Re: Cannot send email to anyone, even myself
23-08-2025 1:59 PM
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Hi John, thanks for the reply, was just trying to see if you'd referred to the blacklist problem! I can't send emails today::(
Re: Cannot send email to anyone, even myself
23-08-2025 2:03 PM
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Try again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Cannot send email to anyone, even myself
23-08-2025 2:05 PM
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THanks, it's ok now!!
23-08-2025 3:31 PM
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Topic locked as the problem is resolved. Any further comments should be added to this related topic:
https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2018064#M52122
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
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