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Cannot send email to anyone, even myself

FIXED
PeterB1
Aspiring Pro
Posts: 182
Thanks: 105
Registered: ‎19-10-2018

Cannot send email to anyone, even myself

When I went to bed last night, all was well with my Plusnet email (send and receive), including instant delivery to Gmail addresses which have been problematical recently

Needless to say, nothing has  changed with my account or server settings etc overnight!

This morning, incoming emails are arriving OK, but I cannot send an email to anyone, even myself, from Outlook, webmail or iPhone Mail.

On webmail, the error message reads: "

SMTP error (550) Failed to set <redacted> sender rejected (blacklisted by local policy

On Outlook, the error is: 

! Task ‘<redacted>.plus.com – Sending reported error Ox800CCC78: ‘Cannot send the message. Verify the email address in your account properties. The server responded 550 <redact .plus.com> sender rejected (blacklisted by local policy)

On iPhone the error is: 

Cannot send mail. The sender address was invalid.

As nothing on my system has changed, I don't understand how the sender address (i.e. my usual Plusnet email address) can suddenly be invalid!  

Even when I'm sending a message to myself!

HELP!

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
12 REPLIES 12
jab1
The Full Monty
Posts: 22,751
Thanks: 7,955
Fixes: 334
Registered: ‎24-02-2012

Re: Cannot send email to anyone, even myself

@PeterB1 See my reply to the same post in the other topic.

John
PeterB1
Aspiring Pro
Posts: 182
Thanks: 105
Registered: ‎19-10-2018

Re: Cannot send email to anyone, even myself

Many thanks, John.

Very glad I'm not alone!

CSG
Dabbler
Posts: 12
Registered: ‎03-01-2023

Re: Cannot send email to anyone, even myself

Having received exactly the same message, following the failure of my outgoing emails to leave the Outbox this morning, and ~ having spent a couple of hours searching for problems within my system ~ I'm slightly relieved to find that the issue seems to be with Plusnet.

Having said that,  when will it be resolved ?

jab1
The Full Monty
Posts: 22,751
Thanks: 7,955
Fixes: 334
Registered: ‎24-02-2012

Re: Cannot send email to anyone, even myself


@CSG wrote:

 

Having said that,  when will it be resolved ?


When it gets sorted - your question is one of those 'how long is a piece of string?' ones.

John
paul-palace
Dabbler
Posts: 13
Thanks: 2
Fixes: 1
Registered: ‎26-03-2025

Re: Cannot send email to anyone, even myself

My mail has just started working again - could not send anything - email address invalid message.
Ok now 13:25.
Downdetector shows plusnet outages.
Joy3
Newbie
Posts: 5
Registered: ‎23-08-2025

Re: Cannot send email to anyone, even myself

I have the same problem, Peter!

Joy3
Newbie
Posts: 5
Registered: ‎23-08-2025

Re: Cannot send email to anyone, even myself

Hi JOhn, I've just joined, how do I see your reply, please?

jab1
The Full Monty
Posts: 22,751
Thanks: 7,955
Fixes: 334
Registered: ‎24-02-2012

Re: Cannot send email to anyone, even myself

@Joy3 Which one?

John
Joy3
Newbie
Posts: 5
Registered: ‎23-08-2025

Re: Cannot send email to anyone, even myself

Hi John, thanks for the reply, was just trying to see if you'd referred to the blacklist problem! I can't send emails today::( 

Townman
Superuser
Superuser
Posts: 28,182
Thanks: 12,599
Fixes: 236
Registered: ‎22-08-2007

Re: Cannot send email to anyone, even myself

Try again.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Joy3
Newbie
Posts: 5
Registered: ‎23-08-2025

Re: Cannot send email to anyone, even myself

THanks, it's ok now!!

Baldrick1
Moderator
Moderator
Posts: 13,687
Thanks: 6,676
Fixes: 459
Registered: ‎30-06-2016

Re: Cannot send email to anyone, even myself

Fix
Moderator's note:

Topic locked as the problem is resolved. Any further comments should be added to this related topic: 

https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2018064#M52122

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