Cannot send any Plusnet emails

[#1]

Good afternoon. I am unable to send or forward e mails from my account - <redacted> - or my elderly MiL's account - <redacted>.

I get the same error on requests to send new or forward existing mails - SMTP Error(550). Failed to set sender. (5.7.1 Unknown sender).

I'd be grateful if someone can help resolve these issues on both accounts.

Thank you.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

Good afternoon @safcdl16.

I've just picked up your other post around unarchiving now, and sent you over a private message.

Peter

[#3]

Task <redacted>.f9.co.uk - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 550 <redacted>.f9.co.uk> sender domain rejected (blacklisted by local policy)'

Can you help me out here? Can't send emails over SMTP..

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#4]

Hi there @drtodd 

Thanks for coming back to the community. 

Do you get this error message with every email you try and send? Could you try sending a test one to your own email, to see if the same happens? 

Have you tried running a virus/malware scan on your device and updating your password? 

Leanne.

[#5]

Hi there, every time I try to send an email it's being rejected with this, indeed I have a test email in my outbox for the last number of days to keep an eye on the problem but seems like I need your help to resolve now.

No problems with virus or password.

Thanks
Darren

[#6]

Hi @drtodd,

We have raised this for you and should be sorted if you wanted to give it a test.

Alex

[#7]

Thank you very much; my problem is now resolved.

[#8]

I'm having same problem, can't send any emails from one address only namely b**@binningfamily.co.uk. I'd appreciate some assistance. Thanks.

[#9]

@GhostDoggyWoofW 

can't send any emails from one address only

Has your email account migrated to Greenby ? and if so is the email address in question defined as a mailbox ( or an alias ) ? 

[#10]

Not migrated so far. Defined as a mailbox.

[#11]

Not migrated so far.

You mean you've received no email about migration or you've checked by trying to login to www,greenby.com using your Plusnet username & password ?

Just to confirm, you can send email from other mailboxes on the account ?

[#12]

Not received any emails about it. I can send and receive mail on other mailboxes. But it is my main address that us affected.

[#13]

Checked at Greenby. Not migrated.

[#14]

What error do you get when trying to send ?

If your email client isnt very forthcoming with the actual error, then try the smtp diagnostic command from the information here https://community.plus.net/t5/Email/Diagnosing-email-server-connectivity-issues-the-guide/m-p/200795...

[#15]

Cannot send the message. Verify the email address in your account properties. The server responded: 550 <redacted>.binningfamily.co.uk> sender domain rejected (blacklisted by local policy)'