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Cannot get mail today

esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Cannot get mail today

My Mail client reports a connection failure, and if I try Webmail I cannot get passed the login screen. Has something happened?

21 REPLIES
the_groundsman
Grafter
Posts: 381
Thanks: 2
Registered: ‎12-08-2007

Re: Cannot get mail today

me too
esseff
Grafter
Posts: 247
Registered: ‎06-09-2007

Re: Cannot get mail today

Seems to be working again now.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Cannot get mail today

I can't get my Plusnet emails via webmail or my Waitrose emails via webmail or POP3  Sad

update: I can now get them via webmail but POP3 via OE still not working!
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Cannot get mail today

Unexpected by-product of this morning's maintenance. I'll get something posted to our Service Status feed...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 18,865
Thanks: 283
Registered: ‎12-08-2007

Re: Cannot get mail today

I'm getting my mail OK but navigating the community site is slow.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Cannot get mail today

Community Site is a-ok for me from the office.
Are you still seeing slow downs?
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Cannot get mail today

Community Site has now "speeded up" for me but POP3 is still down.
Community Veteran
Posts: 18,865
Thanks: 283
Registered: ‎12-08-2007

Re: Cannot get mail today

Hi Jameseh, just checked and the community site is back to normal again.  Thanks.
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Cannot get mail today

I'm still seeing the occasional slow down although it's *very* intermittent! Seems like it's only happening with two of the four Community servers...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Cannot get mail today

message deleted - just seen the latest Service Status!
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Cannot get mail today

Quote from: Bob
Seems like it's only happening with two of the four Community servers...

We've disabled the two problematic servers so things should be back to normal now?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

SJA
Newbie
Posts: 9
Registered: ‎26-03-2009

Re: Cannot get mail today

I am unable to receive emails after maintenance to the firewalls which I understand should only have affected things this morning.
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Cannot get mail today

It affected things all day (although it should be back to normal now). There's plenty of information over at status.madasafish.com

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Wordsmith
Grafter
Posts: 58
Registered: ‎30-07-2007

Re: Cannot get mail today

My email seems to have stopped working sometime yesterday although it wasn't until I sent a test message yesterday evening that I realised something was actually wrong.  (As opposed to thinking it was odd to get nothing at all for so long!)
Nothing on OE or Webmail although  I am now getting an error message which I've passed on to Customer Support. 
Is anyone else having difficulty?