Can't send emails. Who do I contact?

[#1]

Neither me nor my OH can send emails this a.m. OH is a PN user too and can't send email to my PN email address. I've no idea if I've been migrated to Greenby yet. Who am I meant to contact with email probs? I'm not a techie so I need reply without jargon etc. Thanks

[#2]

Its being discussed here https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2017953#M52063

[#3]

@WearingPurple This issue has already been flagged- see https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2017914#M52039 . It has nothing to do with moving - it is a system fault.

[#4]

You’ve not specified which mail service.  That dictates who you contact.  Mail is technical so you’ll need to become familiar with the associated terminology.

There is an existing thread discussing *.plus.com email service, which most certainly is not yet with Greenby.  Who do you contact - the usual Plusnet support centre.

[#5]

I'm having same 'Blacklisted by local policy' notification whenever I try to send - the account just received Plusnet's confirmation email OK, though. Problem arose out-of-the-blue, as every post here states, though I read now that my address may be on some spam-listing somewhere? As I have stuff to do, it really is a pain. Any help gratefully received.

[#6]

@Richiebee The issue has been reported. Ignore the erroneous 'black-listing' idea.

[#7]

Thanks for this. Truly hope they sort it out ASAP.

[#8]

Moderator's note:

Topic locked as the problem is resolved. Any further comments should be added to this related topic: 

https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2018064#M52122