Can't send any emails since Friday

[#1]

Hi everyone,

I've used a force 9 email address since the late 90s without a problem, but since Friday I can'r send emails except via webmail. I can receive emails without any problems. Whenever I try and send an email I get the message "Cannot connect the the account xxxx, enter the password for user xxxx" on Outlook Express, and on Gmail "credentials needed, please enter credentials for xxxx". However my username and password work fine on webmail and I have altered no email settings. 

Any ideas what I should do next bearing in mind I'm relatively computer illiterate?

[#2]

I have exactly the same problem. Have you managed to resolve it yet? I would appreciate any advise that you can give.

[#3]

Unfortunately not. Also doesn't send emails on Mac mail as well. My settings are unchanged  and my log in and password works fine on force 9 webmail. 

[#4]

Can you each please run the email server connectivity diagnostics - see the link below.

Of particular note...

• Are you on or off the Plusnet network#
• What credentials are you using as the UserID
• Is the mailbox encountering the issue of the form a.b@ (rather than ab@)

[#5]

yes I am off the plusnet network (i.e. isp is not plusnet).

I am using both info@ and joe.blogs@

I am receiving email, but can not send.

Sorry for being think but I could not find where the email serve diagnostics is?

[#6]

Last link in my signature ... but I am confused ... you are using it on the other thread discussing POP3 connectivity issues!!

Off network, I expect info@ to work, but suspect @joe.blogs will not - I did a sanity check this morning, but have not yet raised to the business as I need 3 examples to dive attention.

[#7]

No other threads

No info@ does not send any emais and joe.blogs@ does not send any. Both receive.

[#8]

This thread here - https://community.plus.net/t5/Email/eMail-mailbox-cannot-send-force9/m-p/2013666#M50861 - also to do with SENDING but reporting connectivity issues on the inbound POP3, having used the diagnostics.

It does not help posting on the same issue on multiple threads ... or is someone else using your forum ID as well as you?

I will ask the mods to check and merge your posts into a single topic.

[#9]

I was unaware that I was post in two threads. i was just responding to your messages ! I am keen to try and resolve this matter.

[#10]

Can you each please run the email server connectivity diagnostics - see the link below. - run, had this from kernel

"A002 BAD Mate, try LOGIN <username> <passwd>

* Closing connection

* TLSv1.2 (OUT), TLS alert, close notify (256):

curl: (67) Login denied

Enter host password for user"

Of particular note...

• Are you on or off the Plusnet network# - off the network, 
• What credentials are you using as the UserID - I've tried using both my user id and email in the format xx@userid.f9.co.uk to log in 
• Is the mailbox encountering the issue of the form a.b@ (rather than ab@) - I'm not sure what this means

[#11]

Sorry, I am not able to run the email server connectivity diagnostics, as the Microsoft OS Windows I am using is old (WIndows 7 Pro) and does not have a terminal window facility.

[#12]

That’s unfortunate!

[#13]

My terminal outcome as posted above or MylesT's inability to run terminal?

[#14]

@B1ngham 

Sorry about that - I missed your post!

That looks like a fundamental issue running cURL.  Looks like a non-standard environment ... might need some help from @Dan_the_Van 

a.b

email addresses can have have any of a-z. 0-9 ".", "-", "_" in them, such as...

• joebloggs@
• joe-bloggs@
• joe_blogs@
• joe.blogs@

There is a specific issue under investigation for the last email address variant when connecting to the SMTP server from an off Plusnet network connection for a Force9 user.

Email address authentication will work for the DEFAULT email mailbox, but currently not for a secondary mailbox, that must use account+mailbox

[#15]

@B1ngham @MylesT 

Can you please confirm the operating systems you are using?