cancel
Showing results for 
Search instead for 
Did you mean: 

Authentication

the_groundsman
Grafter
Posts: 383
Thanks: 2
Registered: ‎12-08-2007

Authentication

Outlook keeps asking for me to confirm my password on plusnet accounts. Is there a problem?
12 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Authentication

may be, just had it on mine, next try OK, and I am using Thunderbird
golfmead
Dabbler
Posts: 10
Registered: ‎18-04-2010

Re: Authentication

This is happening to me too - must be a plusnet problem?
MrC
Grafter
Posts: 523
Thanks: 2
Registered: ‎17-07-2008

Re: Authentication

Looks like a problem at PN Towers. Haven't been able to collect email via IMAP for the last 30 mins and there's similar reports from other PN users on Usenet as well.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Authentication

Same here with Outlook, something is broken at PN as other services are fine. It will get fixed eventually.  Cool
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Authentication

Hi all, sorry about this - just chatting to the guys in the office now to get this investigated. I'll get you an update shortly.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Authentication

Right, there's a P1 raised now and it's been called out. Just looking at getting a service status message out as well.
In the meantime webmail is working fine if there's anything urgent.
MrC
Grafter
Posts: 523
Thanks: 2
Registered: ‎17-07-2008

Re: Authentication

Quote from: Matt
In the meantime webmail is working fine if there's anything urgent.
For info I've had authentication failures on webmail as well earlier. Does seem to be working at the moment.
Note that the problem is intermittent:-
lucy init.d # telnet imap.plus.net imap
Trying 212.159.8.86...
Connected to imap.plus.net.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc.  See COPYING for distribution information.
* login account xxxxx
* OK LOGIN Ok.
* logout
* BYE Courier-IMAP server shutting down
* OK LOGOUT completed
Connection closed by foreign host.
lucy init.d # telnet imap.plus.net imap
Trying 212.159.9.86...
Connected to imap.plus.net.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc.  See COPYING for distribution information.
. login account xxxxx
* BYE Temporary problem, please try again later
Connection closed by foreign host.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Authentication

Looks like it's fixed, though we're keeping the service status and problem open for monitoring just in case.
the_groundsman
Grafter
Posts: 383
Thanks: 2
Registered: ‎12-08-2007

Re: Authentication

thanks Matt
peterfleet
Grafter
Posts: 43
Registered: ‎30-07-2007

Re: Authentication

The problem still exists on a second PC at home which shares the PN service and has an email username like "myusername + otherperson name"  where it persistently asks for logon and also fails to authourise.  The main PC at home which has PN login username like "myusername" has been working without this problem for nearly a day.
Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: Authentication

The problem on Sunday was due to the auth daemon failing on one of the mail collection servers. It's now fixed and AFAIK there shouldn't be any residual problems Peter so I'll take a quick look at your account now...
Edit: I've successfully logged into all four of your mailboxes which suggests that there isn't a problem at this side. It's worth bearing in mind that you have three different passwords spanning those four mailboxes. Are you sure you're using the right one on the second PC at home?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

peterfleet
Grafter
Posts: 43
Registered: ‎30-07-2007

Re: Authentication

Thank you Bob. It was the password. It has not been used since the mailbox was set up in 2004, I think. Once again, many thanks.