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Archived mailbox? Request for it to be unarchived here!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Awesome thanks. I've raised a NetOps task to unarchive his mail which should be done within 3 working days. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
molly8
Rising Star
Posts: 80
Thanks: 15
Fixes: 3
Registered: ‎08-11-2019

Re: Archived mailbox? Request for it to be unarchived here!

Thank you everyone.  Emails (at least most of them) have now come back.

 

Is it possible to change the system so that the notification that the emails are about to be/have been deleted could go to an alternative address?  or to a mobile number?  

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Glad that you have most your emails back.

I'm afraid we can't change where we'd send these type of email notifications due to the way the system works. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Paul2410
Newbie
Posts: 1
Registered: ‎02-08-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please could you restore my archived emails?

Many thanks 

Paul

wgrieve
Newbie
Posts: 1
Registered: ‎02-08-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi,

Can you restore my archived emails please.

 

Thanks

Help9
Newbie
Posts: 2
Registered: ‎28-07-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi - An email was sent on 23rd May 22 to say my emails (on email address beginning with k) would be archived as I haven't accessed them since the previous November. I'll be using this email address regularly now. Many thanks.

smron
Newbie
Posts: 3
Registered: ‎04-08-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please could you restore the archived emails for two mailboxes. One starts with r, the other s.

Thank you

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @Paul2410, I have raised a request to have your mail unarchived, please just allow 3 working days for this to be actioned by the team.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @wgrieve, did you get an email to say your mail had been archived?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hey @Help9, thanks for confirming. I've raised a request to have it restored for you, please allow 3 working days for this to be actioned by our team.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 491
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hi @smron, I can't see anything to advise these were archived, have you had an email? If so can you advise the dates these were received?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
smron
Newbie
Posts: 3
Registered: ‎04-08-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hello,

The mailbox starting 'r' had an email 2022-06-05 15:30

The other starting 's' was 2022-05-23 04:47

 

caine67
Newbie
Posts: 3
Registered: ‎27-07-2022

Re: Archived mailbox? Request for it to be unarchived here!

@Gandalf the email was received on 2 July 2022

jaf
Newbie
Posts: 2
Registered: ‎06-08-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please can archived emails be restored. Thanks

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

@smron, We won't have your mail for your mailbox beginning with r due to how long it's been, but we may do for your other mailbox starting with s. Can you private message me the full copy of the email you've received? 

@caine67, thanks. I've raised the task (ref: INFOPS-81178) and you should have your mail back within 3 working days. 

@jaf, From what I can see we haven't archived your mail. Have you received an email to suggest we have? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet