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Archived mailbox? Request for it to be unarchived here!

vamp
Newbie
Posts: 3
Registered: ‎08-03-2023

Re: Archived mailbox? Request for it to be unarchived here!

Yes haddnt realised it had been that long, just setting up an email program to make it easier to check them again.

MrMike12
Newbie
Posts: 4
Thanks: 4
Registered: ‎01-01-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hello,

 

I would like my wife's mailbox to be un-archived please.  Its the mailbox beginning with the letter P. and the only one (I think) that has been archived.

 

Thanks,

Mike

MPaget
Newbie
Posts: 3
Registered: ‎05-02-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please restore the emails for my @mp… account.  See 827 & 828, which suggests that they should have been restored – but they haven’t.  The confusion may be due to the fact that the email account which has been archived was attached to an old Plusnet broadband account.  I have now logged in to this forum with my old profile, with the relevant email address in the settings.  I will edit the emails once they are restored.  The emails must have been archived around 23/2/23.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@MrMike12 I can see this has been raised to our higher level escalations team who have actioned this for you.

 

@MPaget I have raised this and it will be sorted in the next couple of days.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
hambone
Newbie
Posts: 6
Registered: ‎13-03-2023

Help- my emails have been archived and I want them back!

My email  address <redacted>.plus.com has been archived - according to a message I have received.

 

Apparently I need to raise a ticket in order to get them back. This forum appears to be the only way to do it!

 

Thanks!!!!

 

 

Moderators Note: Personal information removed but still visible to Plusnet.

 

 

Tags (1)
jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Help- my emails have been archived and I want them back!

Is this due to you not accessing the mailbox for 90+ days, or due to exceeding the 1GB capacity ?

John
hambone
Newbie
Posts: 6
Registered: ‎13-03-2023

Re: Help- my emails have been archived and I want them back!

They have been archived baecuse I didnt access them for 90 days. 

jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Help- my emails have been archived and I want them back!

OK - one of the Help Team will pick this up and action it for you soon.

John
JonnyRag
Newbie
Posts: 2
Registered: ‎15-03-2023

Re: Archived mailbox? Request for it to be unarchived here!

I need my emails un-archived. I also took 2 years of emails off the server yesterday and put them into mailboxes on my computer, which should have taken me well below the 1GB limited so can you let me know how big my email archive is now?

hambone
Newbie
Posts: 6
Registered: ‎13-03-2023

Re: Help- my emails have been archived and I want them back!

Thank you!

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 362
Thanks: 136
Fixes: 26
Registered: ‎01-12-2020

Re: Archived mailbox? Request for it to be unarchived here!

@hambone - Are you able to let me know when you received the email letting you know your emails were archived? 

 

@JonnyRag - I've now sent this off for your emails to be unarchived, this will be sorted out within 3 working days. To be honest, at the moment you're well below the 1GB with 15MB being used. 

 Curtis Smith
 Plusnet Help Team
JonnyRag
Newbie
Posts: 2
Registered: ‎15-03-2023

Re: Archived mailbox? Request for it to be unarchived here!

The email arrived this morning (15 March)
jimtheboss
Hooked
Posts: 9
Registered: ‎01-07-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hello, my emails appear to have been archived today.  Could someone in Plusnet unarchive them for me please and I will download them from your servers. 

Many thanks in advance.

Jim

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,905
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here!

Hi @jimtheboss 

I've raised this to the correct team to get this unarchived for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jimtheboss
Hooked
Posts: 9
Registered: ‎01-07-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi, 

Thanks for the update, I started getting new emails around 8am yesterday but emails from the 22/1/23 up to 8.00am yesterday are missing.  

Many thanks.

Jim