Archived mailbox? Request for it to be unarchived here! (Part 2)

[#1]

Hello, received message 20/08/2025, 05:07 stating that my emails have been archived. Please could they be unarchived? Thanks

[#2]

Hi,

Please can you unarchive my email inbox? The address is <redacted>@<redacted>.plus.com

Many thanks.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#3]

@OldMill4 @suepicken @RobertG1 @sn5775 @stumped @djtreharne 

Raised unarchive tasks for all of you tagged above today. Please allow 3-5 working days for the netops team to complete the unarchive request. 

All the best 

[#4]

Oh man - my emails have been restored - thank you for that - but the many subfolders they were organised into have not been, so everything is now a massive jumbled mess in my inbox 😓😢😭.  This will take me a long time to sort out. Anyone in danger of having their emails archived please take note.

[#5]

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@stumped wrote:

Oh man - my emails have been restored - thank you for that - but the many subfolders they were organised into have not been, so everything is now a massive jumbled mess in my inbox 😓😢😭.  This will take me a long time to sort out. Anyone in danger of having their emails archived please take note.

---

Phew, the folders are back again and populated! Not sure if I just hadn't given them enough time to populate or what. Anyway I'm so glad - else that would have been 10+ years of filing down the drain!! 

[#6]

Is there any update on this at all? My emails and folders haven't reappeared in my webmail account.

[#7]

@djtreharne 

Sorry you have not had a response, I have messaged the agent who raised the unarchiving task for an update on yours.

I will get them to email you with a response when they are next in.

Thanks,

Lex

[#8]

Please un-archive my emails

[#9]

Hello - I haven't received anything yet in response to my request...is this happening, please?

[#10]

@djtreharne Apologies for the delayed response, I received word from the netops team that the system hasn't actually archived any of your emails. 

I'm not too sure what's happened in regards to your emails and folders vanishing. Do you usually use a specific device and third party client to access your emails usually? or have you always used our webmail service?

[#11]

@StevieB3 Can you DM me the mailbox in question as I'm seeing multiple for you. Once I've got that info i can raise the task for you.

Cheers

[#12]

I've only ever used the webmail service. I received an email from Plusnet on 1st Sept to say they'd been archived. Where have my emails gone then? I had some important emails saved so I need to get access back asap.

[#13]

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@Windings wrote:

@djtreharne Apologies for the delayed response, I received word from the netops team that the system hasn't actually archived any of your emails. 

Joe,

Where did the look?  In the achieve store or the CRM ticket system?

Archiving due to exceeding the FUP does leave a foot print in the CRM.

@djtreharne wrote:

I received an email from Plusnet on 1st Sept to say they'd been archived.

That could be a bit economical with the detail.  If this archive was due to having not accessed the mailbox for 90 days, then there will be no foot print in the CRM.  There has been the need to make this discernment clear before.

[#14]

Hi, I just received a message 25/09/2025, and have been informed that my emails have been archived.

Please could they be restored?

Many Thanks

[#15]

Hi Could you unarchive my email account called Jon. I am a bit new to this . It stopped working a few days ago . Do you need to know anything else in order to un archive it ?

Regards

Jon