Archived emails
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Archived emails
10-03-2015 8:58 PM
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Maybe I deleted it in error?
Anyway is it gone.
Is there anyway of getting a second copy of an email from PlusNet once I have downloaded it ?
Thanks
Re: Archived emails
11-03-2015 12:02 AM
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The former is likely to be stored under a ticket/service notice on your account.
In the latter case, if you've deleted it you might find it in your email client's Deleted Items folder. But if you've cleared that out almost certainly it has now gone.
Re: Archived emails
11-03-2015 8:27 AM
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The real culprit is my Windows Mobile Phone which downloads messages, but does not leave copies on the server.
There is a synch process for Windows Mobile Phones, which should put a copy of emails into your PC Outlook and Windows Live/ Outlook.com
Unfortunately, this process is not 100% reliable. Some messages not only never make it to the PC and Windows Live/Outlook.com but also disappear from the phone.
Re: Archived emails
11-03-2015 8:37 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Archived emails
11-03-2015 5:21 PM
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Following your post, I tried IMAP.
Yes, I can download a message from the PlusNet server to my Windows Phone. A copy of the message remains on the server waiting to be downloaded to my PC.
However, if I delete the message from my Windows Phone it gets deleted off the server and then cannot then be downloaded to the PC.
Most unfortunately, the deleted message also completely disappears everywhere. Not in the trash folders in the phone, on-line at PlusNet or anywhere, so I don't think IMAP helps with the problem I have been having .
i.e. it is just too easy to lose a message and be unable to recover it.
Unless there is some setting I am missing?
Re: Archived emails
11-03-2015 7:22 PM
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Ideally, you need to setup all your clients on each device you want to access the account to use IMAP. In addition, you need to configure each client to store its sent mail and delete items on the server too (some default to local storage for this). By using IMAP, you can also use Plusnets webmail in the same manner.
Ultimately when using IMAP, unlike POP, you need to remeber that what you do in one client will affect all other clients.
Re: Archived emails
13-03-2015 2:24 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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