Archived Email
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Archived Email
05-04-2019 9:58 PM
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Hi. I need to retrieve my archived email. How do I go about this. Should I create a ticket, use live chat or is there some other method.
Thanks
Re: Archived Email
06-04-2019 9:33 AM
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Hi,
A warm welcome to the forums. The request to restore a mail box can be a frustrating journey - whilst you cannot raise a ticket for this yourself (there are very few issues for which users can directly raised tickets - I've asked for this to be added) contacting support is likely to result in a ticket being raised for the operations team to schedule a restore.
I believe that some front line agents can run restores themselves, but I doubt that everyone can (or is that will?).
It is possible that the social team will pick this up from here … but the coverage here during weekends can be 'thin'.
Personally I would try chat or the phone - you might get lucky and get someone who can undertake the restore immediately, if not you'll get a ticket raised sooner rather than later.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Archived Email
06-04-2019 4:52 PM
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Hello @Sandroalfa
I have responded to your query via a ticket. You can view this ticket by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Many thanks.
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