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Anyone know how I can request an email restore

pebisit
Hooked
Posts: 6
Registered: 20-07-2017

Anyone know how I can request an email restore

Managed to delete all my emails tonight and even though they should be in the deleted folder, theyre not there. I have no idea how to request restoration?Huh

10 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Anyone know how I can request an email restore

We can check if we hold a backup, however if they have been deleted locally we may not be able to restore them. Please let us know if you'd like us to try this.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pebisit
Hooked
Posts: 6
Registered: 20-07-2017

Re: Anyone know how I can request an email restore

Yes please, I dont even know how they got deleted, but it only occurred yesterday and it certainly wasnt local

Thank you

Phil

Superuser
Superuser
Posts: 11,909
Thanks: 3,275
Fixes: 22
Registered: 22-08-2007

Re: Anyone know how I can request an email restore

Your original post suggests you deleted them.

Your response suggests that you have no idea how they got deleted.

Looking for clarity here - have ALL of your emails gone? Could this be a case of an over quota email store having being archieved by plusnet.
pebisit
Hooked
Posts: 6
Registered: 20-07-2017

Re: Anyone know how I can request an email restore

No, definitely wasn't over quota

I was deleting some emails but certainly not all,  and yes all of my emails have gone, everything

If they could be restored, it would be amazing

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,674
Thanks: 2,254
Fixes: 382
Registered: 21-04-2017

Re: Anyone know how I can request an email restore

I've raised a ticket on to your account to the relevant team to check the backups and restore your emails if there are any showing. I'd expect it to be picked up within the next 2 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pebisit
Hooked
Posts: 6
Registered: 20-07-2017

Re: Anyone know how I can request an email restore

Thank you

pebisit
Hooked
Posts: 6
Registered: 20-07-2017

Re: Anyone know how I can request an email restore

Hi, still don't seem to have any response to this, can anyone see whats going on with the ticketHuh

Plusnet Help Team
Plusnet Help Team
Posts: 7,674
Thanks: 2,254
Fixes: 382
Registered: 21-04-2017

Re: Anyone know how I can request an email restore

Sorry about the lack of updates. I've chased this up with our mailspace team. They've checked the snapshots of your mail account on the back end systems and there's no mail there that's not already in your mailbox.

Likely because the snapshots only take us back to the 23rd July, as they are rotated each week.

We also don't keep backups for your type of account I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pebisit
Hooked
Posts: 6
Registered: 20-07-2017

Re: Anyone know how I can request an email restore

So you're saying I cant get my emails back then, I take it?Huh

Plusnet Help Team
Plusnet Help Team
Posts: 4,252
Thanks: 885
Fixes: 180
Registered: 25-03-2015

Re: Anyone know how I can request an email restore

I'm afraid that's correct.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team