Anyone know how I can request an email restore
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- Re: Anyone know how I can request an email restore
Anyone know how I can request an email restore
20-07-2017 9:08 PM
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Managed to delete all my emails tonight and even though they should be in the deleted folder, theyre not there. I have no idea how to request restoration?
Re: Anyone know how I can request an email restore
21-07-2017 12:27 PM
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We can check if we hold a backup, however if they have been deleted locally we may not be able to restore them. Please let us know if you'd like us to try this.
Re: Anyone know how I can request an email restore
21-07-2017 7:20 PM
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Yes please, I dont even know how they got deleted, but it only occurred yesterday and it certainly wasnt local
Thank you
Phil
Re: Anyone know how I can request an email restore
21-07-2017 7:29 PM
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Your response suggests that you have no idea how they got deleted.
Looking for clarity here - have ALL of your emails gone? Could this be a case of an over quota email store having being archieved by plusnet.
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Re: Anyone know how I can request an email restore
21-07-2017 11:20 PM
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No, definitely wasn't over quota
I was deleting some emails but certainly not all, and yes all of my emails have gone, everything
If they could be restored, it would be amazing
Re: Anyone know how I can request an email restore
22-07-2017 2:28 PM
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I've raised a ticket on to your account to the relevant team to check the backups and restore your emails if there are any showing. I'd expect it to be picked up within the next 2 working days.
Re: Anyone know how I can request an email restore
22-07-2017 5:19 PM
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Thank you
Re: Anyone know how I can request an email restore
26-07-2017 7:57 PM
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Hi, still don't seem to have any response to this, can anyone see whats going on with the ticket???
Re: Anyone know how I can request an email restore
27-07-2017 10:03 AM
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Sorry about the lack of updates. I've chased this up with our mailspace team. They've checked the snapshots of your mail account on the back end systems and there's no mail there that's not already in your mailbox.
Likely because the snapshots only take us back to the 23rd July, as they are rotated each week.
We also don't keep backups for your type of account I'm afraid.
Re: Anyone know how I can request an email restore
28-07-2017 2:31 PM
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So you're saying I cant get my emails back then, I take it?
Re: Anyone know how I can request an email restore
31-07-2017 10:32 AM
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