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After Greenby miration - where have the sent messages gone?

markhawkin
All Star
Posts: 850
Thanks: 236
Fixes: 19
Registered: ‎17-07-2016

After Greenby miration - where have the sent messages gone?

I've a user@username.plus.com email account and I can see a plausible set of emails in my inbox (dating back many years).

However the sent has one email that would be post the Greenby migration.

I can't say how many sent emails I would expect but it's more than one but not thousands.

Mercifully it's not an account I use much (mostly for Plusnet bills!) but something seems odd.

Any suggestions where my sent emails might be?

It looks the same in the Greenby "Roundcube Webmail" and my Microsoft Office 2021 Outlook so it doesn't seem to be an Outlook "funny". 

 

 

 

 

I am the satisfied customer....
3 REPLIES 3
Townman
Superuser
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Registered: ‎22-08-2007

Re: After Greenby miration - where have the sent messages gone?

@markhawkin 

This has sceptres of a different IMAP server file structure, which has been raised to the business.

  1. Ensure that your email client is subscribed to ALL folders - you can do this either in webmail or your client as folder subscription is a server side configuration item: changing in in one client sorts it for all clients
  2. It could be a matter of setting (or clearing) the IMAP ROOT FOLDER PATH setting - if used it should be inbox
  3. If there are multiple sent / trash / draft folders, you might need to 'tell' your individual IMAP clients which one to use

@dave / @plusnettony - has there been any update to the folder mapping / subscription questions please?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

markhawkin
All Star
Posts: 850
Thanks: 236
Fixes: 19
Registered: ‎17-07-2016

Re: After Greenby miration - where have the sent messages gone?

Good suggestion @Townman 

 

I tried making sure the IMAP route was / and think I suceeded.

 

There are two sets of trash etc. and there is a similar need to set the folders (but differently) on GMail.

I am the satisfied customer....
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,837
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Registered: ‎24-07-2014

Re: After Greenby miration - where have the sent messages gone?


@dave / @plusnettony - has there been any update to the folder mapping / subscription questions please?


 

Believe fixed on new migrations. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team