After Greenby miration - where have the sent messages gone?

[#1]

I've a user@username.plus.com email account and I can see a plausible set of emails in my inbox (dating back many years).

However the sent has one email that would be post the Greenby migration.

I can't say how many sent emails I would expect but it's more than one but not thousands.

Mercifully it's not an account I use much (mostly for Plusnet bills!) but something seems odd.

Any suggestions where my sent emails might be?

It looks the same in the Greenby "Roundcube Webmail" and my Microsoft Office 2021 Outlook so it doesn't seem to be an Outlook "funny". 

[#2]

@markhawkin 

This has sceptres of a different IMAP server file structure, which has been raised to the business.

1. Ensure that your email client is subscribed to ALL folders - you can do this either in webmail or your client as folder subscription is a server side configuration item: changing in in one client sorts it for all clients
2. It could be a matter of setting (or clearing) the IMAP ROOT FOLDER PATH setting - if used it should be inbox
3. If there are multiple sent / trash / draft folders, you might need to 'tell' your individual IMAP clients which one to use

@dave / @plusnettony - has there been any update to the folder mapping / subscription questions please?

[#3]

Good suggestion @Townman 

I tried making sure the IMAP route was / and think I suceeded.

There are two sets of trash etc. and there is a similar need to set the folders (but differently) on GMail.

[#4]

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@dave / @plusnettony - has there been any update to the folder mapping / subscription questions please?

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Believe fixed on new migrations. 

[#5]

One additional thing you may want to consider, purely as a precaution rather than a replacement for the Greenby process, is having your existing mailboxes copied out independently before the migration completes.

In complex setups like yours, with:

• Two linked Plusnet accounts

• Multiple sub mailboxes and aliases

• Long email history used across many services

some users choose to take a one-time IMAP copy of their mail to another mailbox or archive, just in case anything unexpected happens during provider-led migrations.

Tools such as the SysTools IMAP Migration Tool are sometimes used for this purpose. It performs a one-time IMAP mailbox copy, preserves folders and message metadata, and does not rely on Plusnet or Greenby schedules. It is not a sync solution, just a safety net.

For anyone evaluating options, searching Google for real-world usage and reviews rather than relying on vendor claims is usually the best approach.

Hopefully the Greenby migration proceeds cleanly, but having an independent copy can provide peace of mind when accounts and aliases are business-critical.

[#6]

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@SidHeart wrote:

some users choose to take a one-time IMAP copy of their mail to another mailbox or archive, just in case anything unexpected happens during provider-led migrations.

Tools such as the SysTools IMAP Migration Tool are sometimes used for this purpose. It performs a one-time IMAP mailbox copy, preserves folders and message metadata ... It is not a sync solution, just a safety net.

Sounds like a brilliant idea.  Have used SysTools before, long back, for other stuff (accessing or converting .dbx files iirc) and found them (a) excellent and (b) not over-priced.

Just looked up SysTools IMAP Migration Tool and they're at https://www.systoolsgroup.com/imap/migration/ (long page) (scroll down).  Lots of windows/mac -related info and a free demo version, if anyone's not been migrated yet. 

No-one seemingly foresaw all the greenby issues or perhaps PN would have recommended people get such a tool before the migration actually took place 😐

The Systools site is worth a look, anyway.

... edited to add graphic, for reference.

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