Address book empty

[#1]

Seems to have begun last 24hrs had a yellow message on top of email page about SORT being disabled.

Receiving emails ok, not attempted to send 

but i went into my ADDRESS book but its completely empty

I use plusnet webmail    ie   @Username.plus.com

ken

[#2]

Thanks for reporting. I'm not aware of any issues. but I've asked around to see if anyone else has seen this issue.

Can I just ask how you log in and what browser you're using? Thanks.

[#3]

Edge and standard plusnet webmail

xxxx@username.plus.com

I last used my address book on 26th June to look up a contact.

Thanks Kenm

[#4]

Exactly the same problem with Edge and standard e-mail

[#5]

Both I and my mother accounts  have the same problem. our personal address have disappeared . Only the sub folders exist.

[-Censored-] is going on

[#6]

 My mother and I have the same problem. the personal addresses have disappeared

[#7]

Likewise. No contacts in address book seems to have coincided with yellow band message saying SORT disabled. I'm using Plusnet webmail from Android tablet and Chrome search engine. Address book ok on basic email.

Newb

[#8]

Checking my Plusnet (F9) webmail, it also shows the yellow band message saying SORT disabled.

The address book is still there and complete so the message maybe a red herring........... 

[#9]

The yellow banner has moved now - are you saying the yellow banner is still seen AFTER you've logged in? 

[#10]

@plusnettony  The yellow banner is visible on the log in screen. After logging in the banner is not shiown.

[#11]

Agreed. The banner is now on the log on screen, a few days ago it appeared after log on. However my issue is that I still have lost all my address book contacts. The coincidence with the SORT problem appearing  was an assumption. Thanks for your reply. Newb

[#12]

Agreed. But my address book contacts are still missing. Newb

[#13]

My address book still missing

I phoned in Sat morning to ask about problem as not received any more details from community page, told they are aware and opened ticket on my account

About 1700 sat had a call back from plusnet asked me to check if address book was now okay

I signed on but still no address book contacts, the caller seemed surprised it had not been sorted , but still sorting it

The yellow sort message is now on sign in page

Kenm

[#14]

Not that it matters to me as I use a client rather than webmail, but my address book also appears to be empty. My uninformed opinion is that something happening in the background, related to the Greenby move, has broken it.

[#15]

I have this problem, starting today 6th June 2025.

address book is empty on my mac mini in both safari and firefox, but is still there on my ipad in safari???