Accessing email via Thunderbird
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Accessing email via Thunderbird
Accessing email via Thunderbird
27-09-2025 5:48 PM - edited 27-09-2025 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Recently, my password is not recognized in Thunderbird when collecting email even though I can access via webmail using the same username/password combination. My last email in my Thunderbox email is 9th September so the issue seems to have happened after that.
My server settings remain:
Server Type: POP Mail Server
Server Name mail.plus.net
Port 110
Connection security None
Authentication method Password, transmitted insecurely
Can anyone suggest what's needed to fix this please?
Re: Accessing email via Thunderbird
27-09-2025 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you on or off network?
These are the preferred settings for plusnet email.
IMAP: imap.plus.net port: 993 TLS/SSL
POP3: mail.plus.net port: 995 TLS/SSL
SMTP: relay.plus.net port: 587 STARTTLS
Password authentication would be set to "Normal password"
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Accessing email via Thunderbird
27-09-2025 11:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When you get the prompt "Password not recognised" try logging on with username@username.plus.com if you are with plus.com and use the same password. I had the same problem using Outlook and that sorted it.
Re: Accessing email via Thunderbird
28-09-2025 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ignore trying to fiddle with the email application settings. There are a multitude of reasons that one cannot connect to email servers but unfortunately in most email clients ALL connection issues report as a 'password' error.
Running the email server connection diagnostics (link below) is more likely to give a clear indication of what the problem is.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Accessing email via Thunderbird
28-09-2025 3:40 PM - edited 28-09-2025 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the support given. I managed to fix it by fiddling with the username and reentering the password. I referred to https://www.plus.net/help/archive/email/thunderbird-setup/
Unfortunately I'm not 100% how I fixed it but it seems to work now! Thanks again!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Accessing email via Thunderbird