Access to old Plusnet Email

[#1]

How long will access to my old plusnet email address be available for,

I have to get back into it to get email addresses as they have not been migrated to Greenby

migrated 16th Dec.

Kenm

[#2]

Hi @kenm 

If you're an email only customer and don't create a Greenby account, it'll continue to work for 30 days. After this date, you must set up a Greenby account.

Once you set up your Greenby account, your old Plusnet email account should remain active for around 24 hours.

Chris

[#3]

I am broadband and email customer

Migrated 16 Dec but my address book/ contacts  did not migrate

lots of tickets open on greenby but to date Still No Address Book

Still waiting for a rep to call me

Plusnet has just dumped me, no help at all.

I need access to old Plusnet  so I can get at my address book which is still showing there.

Kenm

[#4]

Thanks for letting us know @kenm.

I've flagged this with our team and we will get this looked into, but it may take a little longer due to the holidays.

Rach

[#5]

Okay now

Greenby have finally sorted it

[#6]

That's great to hear @kenm 

Thanks for keeping us updated with this. 

Ali