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Someone having problems accessing the forum

KevinG
Rising Star
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Registered: ‎05-11-2008

Someone having problems accessing the forum

Hi,

CJT has posted on thinkbroadband that they cannot access the forum and the password reset hasn't worked. Obviously they can't post here so could someone please help them out? Thanks.

http://forums.thinkbroadband.com/plusnet/f/4606246-plusnet-forum.html

 

11 REPLIES
Moderator
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Re: Someone having problems accessing the forum

From a search there isn't a member 'CJT'

 

Perhaps he uses a different name here?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
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Re: Someone having problems accessing the forum

Moderator's note:

Thread moved from Everything Else to Community Site Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

KevinG
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Registered: ‎05-11-2008

Re: Someone having problems accessing the forum

The user name here is CJT80.

Moderator
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Re: Someone having problems accessing the forum

@jaread83

I can't see anything obvious in his profile. Can you help, please?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Highlighted
Community Gaffer
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Registered: ‎22-02-2016

Re: Someone having problems accessing the forum

There are two users that have similar email addresses.
@KevinG - sorry to ask this but can you ask them to confirm which of these two users they would like a new password for? I will change the password and send them an IM with the new password - they should receive an email. I will do that once they confirm which user it is.

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Community Gaffer
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Re: Someone having problems accessing the forum

I have gone ahead and sent PM with a temporary password to log in and change password.
Hopefully this will resolve the issue for now. I will need to check the password reset form.

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Anonymous
Not applicable

Re: Someone having problems accessing the forum

@jaread83 

@KevinG

HUGE thank you to you both! 

 

As you can see I now have access to the forum.

@jaread83 I have sent you as PM to say thank you... you mentioned 2 accounts that are similar.. I wonder if that could be the issue. 

 

I will PM you again. 

 

Thanks! 

KevinG
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Re: Someone having problems accessing the forum

No problem, glad to help.
Community Gaffer
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Re: Someone having problems accessing the forum

You're most welcome Smiley

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Community Gaffer
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Re: Someone having problems accessing the forum

FYI @CJT-80 - I have deleted your duplicate account. If you run into any problems at all, please let me know Smiley

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CJT-80
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Registered: ‎14-11-2017

Re: Someone having problems accessing the forum


@jaread83 wrote:
FYI @CJT-80 - I have deleted your duplicate account. If you run into any problems at all, please let me know Smiley

@jaread83

Excellent thank you.. I can now update the e-mail address for this one. Smiley

Kind Regards,

CJT