I have mentioned this before and nothing has been done about it, so I thought I’d raise it again. When you arrive on the community or main plus.net site without pre-existing cookies, you are presented with this:
You’ll note that cookies is a hyperlink (that goes to /help/legal/cookie-policy/) but clicking on it presents you with this:
The other issue which has also been raised is the way the banner presents on mobile devices and the failure to store the user preference.
Given the mess that Plusnet are in right now (their own making it seems) their priorities might be focused elsewhere. Having said that, broken or unreliable customer facing websites do give users an indication of the state of their selected ISP..
Is anyone from Plusnet going to respond to this, ignoring it's not going to make it go away.
I have raised a new work task internally and pushed it in front of our digital planning manager so that it can be scheduled in to our normal work. Rest assured, this will get done but it needs to be scheduled in.
08-11-2018 2:34 PM - edited 08-11-2018 2:35 PM
I know why it has happened this way - the old design was positioned at the top of the page and wouldn't interfere with a users experience. But unfortunately, if you don't interact with the banner, it blocked some functionality like the online chat due to the way that the cookie deployment is now handled. So we had to make it so that users had to interact with the banner and this was missed on the user journey unfortunately. We will get this sorted
19-01-2019 10:35 AM - edited 19-01-2019 10:36 AM
It is now over two months since I raised this but on checking this morning the changes mentioned have not been applied. Is there anything in the schedule for this yet?