I joined the forum this morning and posted a new topic regarding the poor service I've been getting from Plusnet. I know I posted it as I was able to edit a spelling error after posting. As well as that in my profile I have the number 1 against the posts icon. However when I try to view this post the message states there are no posts to view. Is there an issue with new users posting new topics?
My original post has been released and I've now had a response from plusnet to my complaint. As I said in my original post I've been happy with my plusnet service when it works but when you have a problem their communications (both access to and updates from) leaves a lot to be desired. That' a bit ironic for a comms company. It shouldn't be left to a community forum to get some action and response. I moved to plusnet after being a BT customer for some 30 years after a problem I had in dealing with their tech callcentres in India. The service was awful and it seemed to me then that the target was not to fix the fault to customer satisfaction but simply to close it for stats purposes. Frankly I get the impression with plusnet they are going that way and if so I'll vote with my feet(and my wallet). The fault I have was first raised on 9 July and closed with no action taken. The present fault now has 3 Question IDs attributed to it - two of which have been closed despite the fault persisting. I wonder how that is factored into stats? The cynic in me would say they've got a 66.66% success rate - despite no resolution 10 days on.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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