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Can't reset password from old Community

FIXED
mal08x
Hooked
Posts: 7
Registered: 11-05-2016

Can't reset password from old Community

I have tried to reset my password - put in my postmaster@xxxx.plusnet  email address - but I got nothing back via email.

 

So I had to creat a new account - ( just added an x to the end of my old accoung name ( mal0Cool.
I'd like to get that back - any suggestions please.

15 REPLIES
Moderator
Moderator
Posts: 17,249
Thanks: 904
Fixes: 104
Registered: 11-01-2008

Re: Can't reset password from old Community

use the correct email address for the forum Wink

it's 'something'@'something'.me.uk
Will Moderate For Thanks
mal08x
Hooked
Posts: 7
Registered: 11-05-2016

Re: Can't reset password from old Community

Thanks

I enetered email address ( thanks ) and got the email - which I clicked on link, - I put in a new password - but it reported an error. So back here with new and hopefully temporary ID

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Can't reset password from old Community

Did you perhaps use any characters it didn't like in the password? Undecided

mal08x
Hooked
Posts: 7
Registered: 11-05-2016

Re: Can't reset password from old Community

No - just a mix of upper and lower case letters and numbers

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Can't reset password from old Community

When you clicked on the link and logged in for the first time did you get any errors upto that point. I assume you didn't make any typos with the confirming the password entry?

Didn't change the email address at the same time? It won't like that I'd guess.

Community Veteran
Posts: 5,459
Thanks: 274
Fixes: 4
Registered: 11-08-2007

Re: Can't reset password from old Community

@mal08x, see if using delete within the password field helps, as I discovered here.   Undecided

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Can't reset password from old Community

@Chris do you know if Mal08 got this resolved?

 

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Can't reset password from old Community

I assume nobody looked at this as he hasn't been back online since!! Roll eyes

mal08x
Hooked
Posts: 7
Registered: 11-05-2016

Re: Can't reset password from old Community

Hi again,

 

No - resultion to the problem so not bothered to come back here for a while.

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Can't reset password from old Community

We'll get this looked at.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Can't reset password from old Community

Nice of you to do so Chris.

Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Can't reset password from old Community

@mal08x Have you tried the password reset again? If it errors on you this time let me know and I'll work around it and get in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
mal08x
Hooked
Posts: 7
Registered: 11-05-2016

Re: Can't reset password from old Community

Chris,

Thanks for quick response/
yes I just tried resetting password and it came up with the same error.
I'd like to get back to my original mal08 user name to retain my history - so yes please - your help would be appreciated

Mal08
Rising Star
Posts: 560
Thanks: 5
Fixes: 2
Registered: 20-08-2008

Re: Can't reset password from old Community

Fix

Many thanks Chris for phoning me and resetting the password.
Excellent service and why I have been a long term PN customer.

 

Mal