Anyone having problems posting images?
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Anyone having problems posting images?
27-09-2025 3:36 PM
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I am not thinking about images being approved after posting, but I mean within the insert 'photos' dialogue.
@James_B - has our dear "the best in the industry forum technology supplier" been tinkering again without telling the business? From empirical testing, I can post a .png image which is 7.49kB not not one which is 7.57kB.
The attachment file limits are 21MB - I do not presume that they are the same for embedded images, but I would expect that they were at least 10x the apparent limit, if not 100x (up to 3/4 MB.).
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Re: Anyone having problems posting images?
27-09-2025 3:57 PM
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Someone, somewhere is 'tinkering' if even SU's can't post a small image. Just what is going off here?
Re: Anyone having problems posting images?
29-09-2025 2:11 PM
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Are you seeing a 403 error, @Townman?
James
Re: Anyone having problems posting images?
29-09-2025 2:18 PM - edited 29-09-2025 2:19 PM
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Are you seeing a 403 error
@James_B I've seen a 403 error a couple of times in the last day or so. I don't recall it being related to posting an image though...
I just put it down to the forum throwing a wobbly
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Anyone having problems posting images?
29-09-2025 2:39 PM
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Thanks, @MisterW
Khoros have a global issue under investigation with some backend systems so could be related.
James
Re: Anyone having problems posting images?
29-09-2025 2:49 PM
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@James_B wrote:
Are you seeing a 403 error, @Townman?
James
No, I was seeing an failure error... in a red banner at the top of the add image dialogue if the file was larger than 7.5kB.
Today I successfully attempted to attach a 3.6MB image.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Anyone having problems posting images?
29-09-2025 3:48 PM
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On investigating something else, I have discovered that in spite of the the attach image processing failing, the image were uploaded to the service. I have lots of images in my image store that were reported to have failed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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