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Webmail downtime - Monday 12th November

Community Gaffer
Community Gaffer
Posts: 13,482
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Registered: ‎04-04-2007

Webmail downtime - Monday 12th November

Afternoon all,
Heads up that next Monday morning we'll be making some network changes that will affect our Webmail platform. The service will be unavailable for around an hour between
5.00am and 7.00am. Holding pages *won't* be in place and attempts to access the service will time out.
We're switching off the servers in one of our data centres and enable others at two alternative sites in Sheffield. I'm hoping we'll see a bit of a performance boost as a result. A copy of the announcement that will be posted to official channels towards the end of the week follows.
[quote author="Service Status"]
Planned Webmail maintenance - Monday 12th November 5.00am-7.00am

When's this work happening?
Early Monday morning.
What does it affect?
Access to our Webmail service.
How long will it take?
Up to two hours.
What does the work involve?
Enabling new Webmail servers.
Am I likely to notice the work?
Yes. Our Webmail service will be inaccessible for up to an hour during the maintenance window. Due to the nature of the work we are unable to deploy holding pages. Instead attempts to access the service are likely to time out.
Is there anything else I need to know?
This change should help to improve the performance of our Webmail platform.
Kind Regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
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