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Website and internal systems issues

Plusnet Help Team
Plusnet Help Team
Posts: 12,836
Thanks: 112
Fixes: 36
Registered: 27-04-2007

Website and internal systems issues

FYI we're experiencing an issue that's preventing access to the portal and some of our internal systems at the moment.
Please bear with us whilst we work to rectify the situation.
Sorry for any inconvenience.
Adam
EDIT: Everything should be back to normal now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
6 REPLIES
Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Re: Website and internal systems issues

20:12 I'm having problems logging in to Plusnet member site, is there a problem?
Is this covered by the service email
Quote
Subject: Planned Usergroup/Usertools Maintenance 13th & 14th November 8pm-Midnight
When's this work happening?
Tuesday and Wednesday evening.
Community Veteran
Posts: 26,543
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: Website and internal systems issues

It shouldn't - but I can't log in either.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Re: Website and internal systems issues

@jelv - thanks, not just me then, I'll wait a bit might cure itself............... Wink
Community Veteran
Posts: 26,543
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: Website and internal systems issues

I've just tried for about the 10th time and finally got in
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
Posts: 9,143
Thanks: 549
Fixes: 46
Registered: 06-04-2007

Re: Website and internal systems issues

Portal login worked first time for me.
Portal problems should have no connection with work on the UserGroup/UserTools sites.
David
Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Re: Website and internal systems issues

OK, I'm in, thanks each