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Website and internal systems issues

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,966
Thanks: 629
Fixes: 176
Registered: ‎27-04-2007

Website and internal systems issues

FYI we're experiencing an issue that's preventing access to the portal and some of our internal systems at the moment.
Please bear with us whilst we work to rectify the situation.
Sorry for any inconvenience.
Adam
EDIT: Everything should be back to normal now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
6 REPLIES 6
journeys
Aspiring Pro
Posts: 3,829
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Re: Website and internal systems issues

20:12 I'm having problems logging in to Plusnet member site, is there a problem?
Is this covered by the service email
Quote
Subject: Planned Usergroup/Usertools Maintenance 13th & 14th November 8pm-Midnight
When's this work happening?
Tuesday and Wednesday evening.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Website and internal systems issues

It shouldn't - but I can't log in either.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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journeys
Aspiring Pro
Posts: 3,829
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Re: Website and internal systems issues

@jelv - thanks, not just me then, I'll wait a bit might cure itself............... Wink
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Website and internal systems issues

I've just tried for about the 10th time and finally got in
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Website and internal systems issues

Portal login worked first time for me.
Portal problems should have no connection with work on the UserGroup/UserTools sites.
David
journeys
Aspiring Pro
Posts: 3,829
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Re: Website and internal systems issues

OK, I'm in, thanks each