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VAT Increase & Price Changes - January 2011

Community Gaffer
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VAT Increase & Price Changes - January 2011

Hi guys,
We have started emailing customers to advise them of changes that we’ll be making to a number of the services we provide. Most of these changes will take place on the 4th January 2011 when VAT is also set to increase from 17.5% to 20% as per the information on the HM Revenue & Customers website here.
The FAQ to accompany the emails that are being sent can be seen here.
This thread is being started to capture any feedback or questions you may have about the changes. Anything that isn't covered in the emails and FAQ, we'll do our best to answer here.
Thanks,

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

523 REPLIES
Community Veteran
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Re: VAT Increase & Price Changes - January 2011

Just read the FAQ - these are really major changes - this topic is now a sticky
Community Veteran
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Re: VAT Increase & Price Changes - January 2011

For me the change to Talk Anytime is an advantage as I don't call abroad but what about the following
Do I get the free months if I switch from the existing Talk Anytime - it looks as though I do but I would like to be certain
Can I stay on the existing product
Is there any change to the cost of addons such as caller display
Edit - I should have read the whole FAQ before posting  Embarrassed
Community Veteran
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Re: VAT Increase & Price Changes - January 2011

This may be incorrect
Quote
Is anything happening to my inclusive minutes?
The 300 included minutes to the top 20 international destinations are being removed from our Talk Evenings & Weekends package. All other inclusive call allowances are staying the same.
Isn't included in that package at present - was it ever?
Moderator
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Re: VAT Increase & Price Changes - January 2011

It's a pity the Caller ID charge is remaining as Caller ID is widely regarded as a standard feature on home and mobile phones. Sad
After all we don't expect an extra charge for the ring Wink

Customer and Forum Moderator.

Community Gaffer
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Re: VAT Increase & Price Changes - January 2011

Quote from: Oldjim
This may be incorrect
Quote
Is anything happening to my inclusive minutes?
The 300 included minutes to the top 20 international destinations are being removed from our Talk Evenings & Weekends package. All other inclusive call allowances are staying the same.

Pretty sure it's correct.
Quote from: Oldjim
Isn't included in that package at present - was it ever?

Yes, it was.
Edit: If you're looking at the matrix on this page, then that was updated yesterday to remove the international minutes form the Evenings & Weekends package. You'll also notice reference to it in the footer on that page. AFAIK (but don't quote me on this), the international minutes will still be given to new Evenings & Weekend customers and then removed on the 4th January as per the FAQ.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pierre_pierre
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Re: VAT Increase & Price Changes - January 2011

what happened to the FAQ page?
Quote
Home » Page not found
Uh oh!
Sorry, we couldn't find the page you requested. Please use the search form to find what you're looking for.
jbcplusnet
Newbie
Posts: 7
Registered: 30-11-2010

Re: VAT Increase & Price Changes - January 2011

Hi,
Can I use Plusnet Anytime service using my BT line?
I pay BT line rental. Unfortunately I signed up for line rental with BT for a year last September.
Then I signed up with them for £4.99 a month anytime calls a few days ago. I think I can still cancel this.
Community Gaffer
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Re: VAT Increase & Price Changes - January 2011

The FAQ URL should be sorted now Pierre, it changed but I've since modified my post.
Quote from: jbcplusnet
Can I use Plusnet Anytime service using my BT line?

Unfortunately not, you'd need to be paying us for line rental.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

198kHz
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Re: VAT Increase & Price Changes - January 2011

Quote
The 300 inclusive international minutes will be removed from our Talk Evenings & Weekends product,

What a dirty low-down trick  Cry
Remember you are unique - just like everyone else
between1and16ch
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Re: VAT Increase & Price Changes - January 2011

Sounds important. This is exactly what I got as an email, so is there a way of requesting that the information is resent, please?;

Quote
Hello.
Important information about your Plusnet service.
[?][?]. So what you pay for your PlusNet Broadband Your Way Option 3 (Monthly Contract) service will stay the same. Champion.
[?]*[?]new call plan FREE for 3 months.^


[?]Member Centre[?]set up a Direct Debit if you need one, you can do it all online.
[?]
[?]have a read of the FAQ[?]
All the best,

Nick Rawlings
Commercial & Marketing Director, Plusnet
mitchell20
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Re: VAT Increase & Price Changes - January 2011

£1.50 fee for paying by card from Feb 2011 - I DONT THINK SO.
Community Gaffer
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Re: VAT Increase & Price Changes - January 2011

Quote from: 4C
Quote
The 300 inclusive international minutes will be removed from our Talk Evenings & Weekends product,

What a dirty low-down trick   Cry

Although worth remembering they weren't originally offered with Evenings & Weekends. If you use this feature a lot, then it might be worthwhile upgrading to the existing Anytime package before it changes on the 4th January. Having said that, your sig says you're on Anytime already and not Evenings & Weekends? Huh
Quote from: between1and16cha
Sounds important. This is exactly what I got as an email, so is there a way of requesting that the information is resent, please?;

Are you viewing the message as plain text or HTML (although it shouldn't matter) and what email client are you viewing it in? We can probably send another, but at the moment I'm more concerned that you were unable to read the message?
Quote from: mitchell20
£1.50 fee for paying by card from Feb 2011 - I DONT THINK SO.

Easy solution to that would be to set up a Direct Debit? How come you abject to the idea?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mitchell20
Grafter
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Re: VAT Increase & Price Changes - January 2011

Why should I pay using DD?
It's also doesn't cost you that much extra to process credit cards (and most certainly NOT debit cards)
I'm sick to death on companies (like Plus Net) using credit card processing fees for an excuse to increase the price.
between1and16ch
Grafter
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Re: VAT Increase & Price Changes - January 2011

Ah, thanks, it shows fine in Yahoo webmail, so it must be my mail client (Evolution 2.30.3 AMD64 linux). I've used Evolution since it's 0.0.1 days, and this is the first time to my memory that I've come across a problem like this, which is why I hadn't considered it. Bit of an uncommon client for your userbase, so probably not worth worrying about, but if you do want to bounce test mails at me anytime, feel free. Smiley
Thanks.

Quote from: Bob
Quote from: between1and16cha
Sounds important. This is exactly what I got as an email, so is there a way of requesting that the information is resent, please?;

Are you viewing the message as plain text or HTML (although it shouldn't matter) and what email client are you viewing it in? We can probably send another, but at the moment I'm more concerned that you were unable to read the message?