Pricing/Terms changes - October 2013
Will do 1st thing in the morning.
Oh and tomorrow is the last day I have to hand my notice in is it up to modnight where I leave PN free?
It's a shame leaving Plusnet after a nice year being with them, but I just don't agree on price changes
Maybe PN can catch up on BT on all the amazing things BT has to offer and provide.
Oh and tomorrow is the last day I have to hand my notice in is it up to modnight where I leave PN free?
It's a shame leaving Plusnet after a nice year being with them, but I just don't agree on price changes
Maybe PN can catch up on BT on all the amazing things BT has to offer and provide.
It says their offices are closed now
On queue for general enquiries and billing
You realise your money will be going to a BT subsidiary company?
Instead of Plusnet (another BT subsidiary company)?
Instead of Plusnet (another BT subsidiary company)?
Ooops sorry Jamie, they only do cancellations during office hours and Saturdays ! 
Looks like you will have to join the long phone queue tomorrow, I suspect they will be busier than usual !
Looks like you will have to join the long phone queue tomorrow, I suspect they will be busier than usual !
Quote from: vilefoxdemonofdoom You realise your money will be going to a BT subsidiary company?
Instead of Plusnet (another BT subsidiary company)?
Yes I am aware if that. It's in the name 'BT'
What one thing bugs me is, when I call up, do they ask when I want my services to stop?
As BT say that they have to connect up my phone line to their system then they will contact me to arrange an engineer appt,
I will ask for a MAC code then give this to BT is this correct?
As BT say that they have to connect up my phone line to their system then they will contact me to arrange an engineer appt,
I will ask for a MAC code then give this to BT is this correct?
Plusnet say their systems are down. Is this true or an excuse?
Quote from: inhost You're customer options kid made no real effort, frankly it sounded like I interrupted his lunch, he offered 2 months free before even asking what the problem was (lol) if I signed up for another 18 months ..... sorry... WHAT?, my mac code will be with me in 24 hours.
Sorry to hear that and sorry to see you go
Quote from: inhost If multiple customers have the same complaint the same response should be given, sadly that is not what we have here.
Not necessarily. It depends on the issue of course but there are plenty of other things to take into consideration like a customer's propensity to call support, how long they've been with us, whether they're bound by a contract, how good a payer they are etc.
Quote from: inhost Well I have also been with them WAAAY longer than 12 months too so that should not apply either, the router they sent me was not working properly and when reported they did not want it back so I am not paying that either.
I just thought I would highlight that the left hand has no idea what the right hand is doing, usual bad service, the computer said charge so I charge attitude.
Did you manage to get this sorted out?
Quote from: dai I have yet to receive my email, but very much doubt I will stay, so with respect to the fee of £40 for the router, can we not just return it. Mine is sat in its box doing nothing as its no use whatsoever?
Given how little time is left on the deferred hardware contract I'm fairly sure we can sort something out.
Quote from: Jarr Just come back from holidays and had the message I can move my phone for free but BB will cost £150!
I was told in an earlier post it would be free for both?
It is. I'll update the tickets on your account and sort things out for you. I've also spoken to the person who dealt with your enquiry and they're already aware that the advice they gave on this occasion was wrong. Apologies for the confusion.
Quote from: neilandmike Sooo....I am currently on Value Fibre and have also pay for line rental (Evenings and Weekend package). I currently pay £16.49 for the fibre and £13.99 for the phone.
Unless I am mistaken, if I do nothing, my line rental will increase by £1 to £14.99, but my fibre will remain unchanged.
That's right.
Quote from: neilandmike However, if I sign up for Essentials Fibre, I will get half price fibre for 3 months (£7.99), then it will cost £15.99 after that *but* I will be in a new 18-month contract?
Yes, that's also right.
Quote from: worcswizzard What a sorry mess this is. For my part PN is losing something that is very rare to have in this day and age- customers goodwill. PN had loads of mine but sadly that has all gone. Could I happily recommend PlusNet to others? I think not. Will I stay at the end of my contract? Nope. Where will I go? I am seriously wondering if I really need fixed line broadband and telephone at all.
From what I can ascertain, your monthly subscription isn't increasing?
Quote from: artmo Bob, I'm on the Value product but haven't received an email. Should I have done?
Doesn't look like we've sent yours yet.
Quote from: NorthEasterner I've placed an order for BT infinity unlimited opt 1.
Do I have to phone Plusnet to hand my notice in?
Would have thought you'd already have been in touch to get a MAC in which case?
Quote from: NorthEasterner What one thing bugs me is, when I call up, do they ask when I want my services to stop?
No. We'll issue your MAC and the subsequent cancellation of your account will happen once it's been used and your service transferred to BT.
Quote from: NorthEasterner I will ask for a MAC code then give this to BT is this correct?
Yes.
Quote from: NorthEasterner Plusnet say their systems are down. Is this true or an excuse?
They were down briefly this morning, all back up and running now and I can see your MAC has since been generated.
Received my mac code via email.
I am goings to hand this over to BT who will then deal with the process further.
Sorry to go.
Jamie
I am goings to hand this over to BT who will then deal with the process further.
Sorry to go.
Jamie
Looks like Plusnet have found a way to lose many phone customers.
