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Plusnet online survey

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Plusnet online survey

Hi all,

Starting this week those of you visiting our website may be presented with an invitation to perform a survey. This will *only* appear when you are on our site and will not pop-up on any other sites.

The survey is designed to get feedback on the online experience you've had and if you receive the pop-up it'll look like this:
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
16 REPLIES
Community Veteran
Posts: 26,657
Thanks: 886
Fixes: 10
Registered: 10-04-2007

Re: Plusnet online survey

Chris, If you've tried to use the trick I posted today, you can't use it to link to an image attached to a post in a hidden forum as we do not have the rights to view it!
The attachment shows what we are seeing
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Plusnet online survey

Fixed, had to work around the 'upload folder full' bug.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gofaster
Rising Star
Posts: 364
Thanks: 11
Registered: 01-08-2007

Re: Plusnet online survey

This is very bad timing for a survey that could easily be seen as phishing. People are worried enough by the TalkTalk hack already without these sort of pop-ups.
jab1
All Star
Posts: 1,842
Thanks: 409
Fixes: 6
Registered: 24-02-2012

Re: Plusnet online survey

Well..........................................
I got the pop-up when I went to the members site to check a phone call, but having been there, signed out, all I had at the bottom of the invite was 'loading data from (the survey site)', and after waiting 20 minutes, gave up and closed it. Sorry, PN, but I can't wait all day.
John
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Plusnet online survey

Perhaps they're using the Live Chat system to conduct the survey?  Wink
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: Plusnet online survey

I did complete the survey, but did have a short wait for it to start.
Would I recomend Plusnet to others ?  Certainly not to friends,will maybe as long as they are aware of the shortcomings.
A web site that is like a maze and customer support is poor in the extreme.
I entered the site to see if there was any problems as my daughter (who is with PNet) had no service.
Clearly see could not us chat, nearly 70 callers waiting.
As John Mcenroe said  "you cannot be serious"

Petard
Rising Star
Posts: 140
Thanks: 23
Registered: 22-08-2011

Re: Plusnet online survey

Not Plusnet as well!
I am fed up to the teeth with this kind of pop-up on other sites, all of whom seem to think I want to work for their quality-control department for nothing.
I don't – and when I click on "No thanks" I am usually muttering something much more forceful that ends in "off".
Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Plusnet online survey

How about "Foxtrot Oscar!". We used that when I was at work.  Cheesy
Hmmm, I've yet to see the survey?  Sad
Geoff,
York.
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Plusnet online survey

I got one yesterday Roll eyes
Luzern
Seasoned Pro
Posts: 3,121
Thanks: 288
Fixes: 2
Registered: 31-07-2007

Re: Plusnet online survey

Quote from: NedLudd
How about "Foxtrot Oscar!". We used that when I was at work.  Cheesy
Hmmm, I've yet to see the survey?  Sad
A more oblique one heard is, "distant throat spasm". See if you can solve it! Wink
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Community Veteran
Posts: 1,398
Thanks: 221
Fixes: 31
Registered: 13-08-2015

Re: Plusnet online survey

I keep looking, not had one yet, have to say been happy with everything so far. OK so had to wait a bit for my only call to be answered, but it was free, and I got through to someone who could and did answer my problem - unlike BT who seem to employ people who can answer a phone, but that's about it - I know which I prefer!
Moderator
Moderator
Posts: 26,323
Thanks: 1,412
Fixes: 75
Registered: 14-04-2007

Re: Plusnet online survey

I had one today and completed it out of curiosity.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
VileReynard
Seasoned Pro
Posts: 10,802
Thanks: 242
Fixes: 10
Registered: 01-09-2007

Re: Plusnet online survey

They submit the answers to the place where they get those spurious "awards" from.

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Plusnet online survey

I recently completed this survey, but was somewhat baffled as to why they bother !
By the end of answering the questions, I was near seething with frustration, as I knew full-well that no matter how carefully I explained the issues that I'd had with the Plusnet website that day, that NOTHING will get done about it.
Honestly, what has EVER changed within Plusnet, as a result of reviewing the results of these surveys ?
It seems to me that this Forum is the ideal place for Plusnet to get feedback and to interactively discuss the customer's point of view.  Plusnet continue to ignore knowledgeable forum members opinions, and fail to act on members concerns.
I could list so many things that Plusnet have not listened to in the past, but just taking todays 'hot topic' as an example, the members here clearly don't want non-customers to post comments in the new forum - but no matter what anyone says, it will be open to anyone whether we like it or not !
Plusnet don't listen to their customers, so why waste resources with the survey, when that effort could be doing something useful.
Angry