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Gateway Checker Update

Superuser
Superuser
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Gateway Checker Update

Changes have been made to the Gateway Checker to extend functionality and provide additional information which will help diagnosis of certain problems.
More detail on the changes:

  • it now works on phones/tablets browsing (at home) via the Chrome compression proxy;

  • (up to) three attempts are made to determine the gateway (in case successive trace hops follow different routes on a busy network);

  • the "failed to identify gateway" message now lists the trace and suggests action to take to draw the problem to our attention (see quote 1);

  • the "not on a Plusnet connection" message suggests action to take if that diagnosis is not correct (see quote 2)


[quote=1 failed to identify gateway]
Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.
Posting the following information as a reply to the Gateway Checker Update topic in the Community Announcements forum will help us to diagnose the problem.
    te8-1.ptw-gw01.plus.net (212.159.0.241) 3.120 ms
    (212.159.2.145) 3.597 ms
[quote=2 not on a Plusnet connection]
Your IP address seems not to be from a Plusnet brand, hence we cannot detect your gateway.
If this is not correct posting the first three octets of your IP address (208.67.220.*) as a reply to the Gateway Checker Update topic in the Community Announcements forum will help us to diagnose the problem.
Note 1: The Gateway Checker Update text is linked to this topic for posting replies.
Note 2: Nothing included in the diagnostic information presented is sufficient to identify individual users.
Please reply below with questions or suggestions to improve the tool.
David
David
163 REPLIES
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Re: Gateway Checker Update

Note - for those of you who spot the posted date as being a couple of days ago - this has just been moved from the hidden boards
Community Gaffer
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Re: Gateway Checker Update

Thanks guys, good update and more useful information now Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rongtw
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Re: Gateway Checker Update

I have just got this
Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.
Posting the following information as a reply to the Gateway Checker Update topic in the Community Announcements forum will help us to diagnose the problem.
    lts3.bt622-12.plus.net (212.159.1.195) 1.747 ms
    gi1-1-163.pcl-gw02.plus.net (84.93.255.85) 1.694 ms
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Superuser
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Re: Gateway Checker Update

Thanks. I wonder if Plusnet are introducing more gateways. What gateway does it show (usually second hop) if you do tracert ntp.plus.net at a command prompt on your own computer?
David
David
rongtw
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Re: Gateway Checker Update

here ya go  Cool
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Superuser
Superuser
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Re: Gateway Checker Update

Thanks. That shows pcl-ag01 which is the older type.
David
David
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Re: Gateway Checker Update

I suspect it's a new gateway, possibly will be ptw-bng03 once the reverse DNS entries are updated.
rongtw
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Re: Gateway Checker Update

I haven't changed anything , no reboot or gateway hops but now it says i am on  " You are currently connected to gateway pcl-ag08.  "
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Community Veteran
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Re: Gateway Checker Update

Can you repeat the tracert please?
rongtw
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Re: Gateway Checker Update

NP  Anotherone  Wink
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rongtw
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Re: Gateway Checker Update

now thats weird  Shocked i just checked my TBB and looks like something happened about 08.15  .
Router log said internet disconnected at 08.15  ?? but wasnt me and no power outage .
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Community Veteran
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Registered: 31-08-2007

Re: Gateway Checker Update

Can't spot any obvious cause unless it was due to local disturbance or exchange issue.
What I find a bit odd though, is that on the previous tracert the gateway appeared to be on the 3rd line rather than the 2nd line of the tracert.
Community Veteran
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Re: Gateway Checker Update

Quote from: Oldjim
Note - for those of you who spot the posted date as being a couple of days ago - this has just been moved from the hidden boards

whats in the hidden boards and who has access?
Community Veteran
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Re: Gateway Checker Update

They are the boards where only the mods and PN staff have access, often used for where sensitive and personal data may be posted as well as drafts of some posts before they are put on the main forum board.