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Peak time latency spikes

Oxslow
Grafter
Posts: 53
Registered: ‎09-08-2007

Re: Peak time latency spikes

Can I make a suggestion and you in form your telephone support staff about this issue. All I had to do was jump gate way and everything was fine. Use this to see what gateway you are on http://usertools.plus.net/@gateway/ disconnect and reconnect through your routers interface.
walterhornby
Newbie
Posts: 7
Registered: ‎01-03-2013

Re: Peak time latency spikes

I'm a new member here and just noticed the , and just started with plusnet.
I'm on gateway pcl-ag08 and thought I'd add that I've noticed the latency problem on that gateway, and similar to MsDizzie, improved later on though at around 8:50 or so.
MsDizzie
Grafter
Posts: 132
Registered: ‎21-11-2012

Re: Peak time latency spikes

I couldn't wait for the improvement on pcl-ag08 walterhornby, so i hopped onto ptn-ag04 for a more normal service  Wink
Oxslow
Grafter
Posts: 53
Registered: ‎09-08-2007

Re: Peak time latency spikes

I had a problem on that gateway until I switched.
Highlighted
piersg
Dabbler
Posts: 19
Thanks: 3
Registered: ‎01-10-2007

Re: Peak time latency spikes

Upgraded to FTTC this week as I thought it was my ADSL slowing down in the evenings. On Wednesday I was the only customer on our cabinet. However, another evening with iPlayer unwatchable and websites not loading.
I was on ptn-ag02 getting pings to www.plus.net of between 28ms and 107ms. Reconnected to ptw-ag03 and now steady pings of 28-30ms, and websites are loading again.
Phileasfrog
Grafter
Posts: 51
Registered: ‎01-08-2007

Re: Peak time latency spikes

For me ptn-ag02 is still good - slight latency problem but I have a 10ms ping and 72+Mb download on Speedtest.net so this gateway for me is still performing well.  



Cascy
Dabbler
Posts: 16
Registered: ‎01-03-2013

Re: Peak time latency spikes

http://speedtest.net/result/2543689373.png
gateway pcl-ag07.    Normal download - 52mb  upload - 9 mb
walterhornby
Newbie
Posts: 7
Registered: ‎01-03-2013

Re: Peak time latency spikes

MsDizzie I've done so as ell, I''m on gateway ptn-ag03, and is at least more reasonable.
jamesanstee
Rising Star
Posts: 507
Thanks: 11
Fixes: 1
Registered: ‎20-04-2012

Re: Peak time latency spikes

These are the gateways ive had issues with tonight ptw-ag04  , pcl-ag03 , pcl-ag04 and pcl-ag08  and now ptn-ag03
Cascy
Dabbler
Posts: 16
Registered: ‎01-03-2013

Re: Peak time latency spikes

gateway pcl-ag07  - how do you change gateway?
MrRichThomas
Grafter
Posts: 52
Registered: ‎17-01-2013

Re: Peak time latency spikes

As far as I can tell, log in to your router, click reboot and cross your fingers that you get a different one.
My speeds have dropped off quite a lot now, just in time for my Halo sesh  Cry. Ping is four times what it was earlier and download speed is a sixth of what it was. Upload speeds have remained pretty consistent.

This is what it was 2 hrs ago:
Ping: 9ms
Download Speed: 70.46Mbps
Upload Speed: 16.80Mbps
Been on pcl-ag02 all throughout.
Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Peak time latency spikes

Do NOT click Reboot - you lose sync with the exchange if on ADSL  Sad
You log into your modem/router or router if Fibre and go to the Internet Box and use the Disconnect button. Wait about 30seconds and then click Connect. Don't forget to check which Gateway you were on and are then on so you can report the results.
Cascy
Dabbler
Posts: 16
Registered: ‎01-03-2013

Re: Peak time latency spikes

Thank you  Smiley
austinsom
Grafter
Posts: 157
Registered: ‎12-02-2013

Re: Peak time latency spikes

Getting worse - not using the net this evening so will leave the gateway alone so I can use the TBB monitor until the connection drops:


Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Peak time latency spikes

20CN ptn-ag04
Speed normal every time I've checked so far tonight. Pings better than last night, a lot less variability.
Reply from 212.159.6.10: bytes=32 time=39ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=42ms TTL=250
Reply from 212.159.6.10: bytes=32 time=41ms TTL=250
Reply from 212.159.6.10: bytes=32 time=47ms TTL=250
Reply from 212.159.6.10: bytes=32 time=41ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=38ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=38ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250
Reply from 212.159.6.10: bytes=32 time=37ms TTL=250