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New traffic management hardware

orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

New traffic management hardware

Hi all,
Tomorrow morning we'll be enabling one of our gateways (PCL-AG01) to exclusively use this new platform.
We're letting you know this for several reasons, however two of the most prominent are that you guys here will be able to help us spot any possible issues with the service and also that (we hope) you'll deliberately be connecting to PCL-AG01 to let us know what you think of it Smiley
Any questions please post them in this thread and we'll do what we can to answer. Thanks very much.
47 REPLIES 47
KevinA
Rising Star
Posts: 159
Fixes: 2
Registered: ‎07-02-2013

Re: New traffic management hardware

Should we gateway hop tomorrow or tonight to get on that gateway?
paulmh5
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 170
Registered: ‎11-04-2011

Re: New traffic management hardware

We dont plan to be disconnecting any users as part of the work so whichever is more convenient for you.
dick:quote
Plusnet Staff - Lead Network Design/Delivery Engineer
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: New traffic management hardware

Has anybody succeeded in getting on to pcl-ag01? I've been trying for an hour without success. Sad
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 63
Registered: ‎15-06-2007

Re: New traffic management hardware

Perhaps
Quote
Tomorrow morning we'll be enabling one of our gateways (PCL-AG01) to exclusively use this new platform.
may be the problem. They may have blocked it temporarily
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: New traffic management hardware

I have hoped that Paul Hughes would have said if that was the case.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: New traffic management hardware

No, you should be able to connect to it
Kelly Dorset
Ex-Broadband Service Manager
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 63
Registered: ‎15-06-2007

Re: New traffic management hardware

Just tried about a dozen hops and am now giving up
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: New traffic management hardware

I tried way more than a dozen times and have given up.
Edit: Is it significant that Jim and I are in a similar area of the country?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
brueton
Grafter
Posts: 312
Thanks: 7
Registered: ‎03-07-2009

Re: New traffic management hardware

You are currently connected to gateway pcl-ag01.  Smiley
Took about 10 tries this morning.
PeteB
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,449
Thanks: 3,146
Fixes: 194
Registered: ‎04-04-2007

Re: New traffic management hardware

I've also managed to connect after five or six attempts.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New traffic management hardware

Morning all, it went without a hitch so all's good from our side of things so should be the same here too - hope that's the case?
Anotherone
Community Veteran
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: New traffic management hardware

Is this new traffic management going to ensure that information arriving at VMBU is categorised correctly Huh
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: New traffic management hardware

Everything should still be classified in the same way it was previously, if something classified wrong let us know and wireshark it if possible and we'll take a look.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: New traffic management hardware

Any one managed to get onto PCL-AG01 and has a TBB graph?
Kelly Dorset
Ex-Broadband Service Manager