For those who haven't just seen my latest
Service Status Announcement.
[quote author="Service Status"]This announcement contains important information about some changes we're going to be making to our DNS platform. We strongly recommend that you read this notice in full to avoid any unnecessary interruption to your service.
In about a month's time we are going to be making some changes that will stop you being able to connect to some of our 'DNS servers'.
These DNS servers are what help convert website addresses, like
www.plus.net, into a unique 'IP address' that tell your computer where to find a particular web page or Internet resource. This process (known as 'DNS resolution') is largely transparent, and most people don't need to worry about it as we automatically try to assign you the correct DNS server addresses when you connect to the Internet.
These are the servers that most customers will be using for DNS resolution.
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50
There are however a small number of you who are using our 'authoritative DNS servers' for the same purpose.
195.166.128.16
195.166.128.17
212.159.11.129
212.159.11.150
212.159.11.151
212.159.11.155
212.159.13.129
212.159.13.150
212.159.13.151
212.159.13.155
These servers are not intended to be used in this fashion and in several weeks time we are going to start refusing lookup requests from customers.
For most of you this will be a transparent change and will *not* cause any problems. In fact if you've never made any manual changes to your DNS settings then you can rest safe in the knowledge that you won't have to take any action.
Those of you who who may have made changes to their DNS settings in the past will need to check which server addresses you are using.
Information about how to do this can be found here -
http://www.cyberciti.biz/faq/how-to-find-out-what-my-dns-servers-address-is/If you are using one or more of the authoritative DNS server addresses then you will need to switch to using one or more of the four recommended servers.
You can find information about how to change your DNS settings here -
http://www.plus.net/support/domains_and_dns/dns/index.shtmlPlease note that there's a possibility that your computer is configured to use the DNS addresses specified by your modem or router. If this is the case then following the instructions above might return an address in the format 192.168.x.x, 10.x.x.x or 172.x.x.x
If you do have one of these addresses assigned then you will need to check your modem or router settings to find out what actual servers are in use. To find out how to do this please refer to the manual or setup guide that came with your equipment.
We will be making an effort to email customers who we think are still using our authoritative DNS servers for recursive lookups.
If you have any further questions about this announcement then please ask for guidance over on our Community Site forums -
http://community.plus.net/forum/index.php/board,3.0.htmlKind Regards,
Bob Pullen
Customer Support
We'll be ticketing customers who we think might need to take action with a copy of the email text below.
[quote author="Bob Pullen"]Subject: Important information about your broadband service from Plusnet
Your username: {username}
Dear {full_name}
This email contains important information about some changes we're going to be making that may affect your ability to connect to the Internet. We strongly recommend that you read this notice in full to avoid any unnecessary interruption to your service.
In about a month's time we are going to be making some changes that will stop you being able to connect to some of our 'DNS servers'.
These DNS servers are what help convert website addresses, like
www.plus.net, into a unique 'IP address' that tell your computer where to find a particular web page or Internet resource. This process (known as 'DNS resolution') is largely transparent, and most people don't need to worry about it as we automatically try to assign you the correct DNS server addresses when you connect to the Internet.
We've been looking at our records though, and we think that you might be using (or have recently used) one or more of the DNS servers that we're going to be disabling access to.
195.166.128.16
195.166.128.17
212.159.11.129
212.159.11.150
212.159.11.151
212.159.11.155
212.159.13.129
212.159.13.150
212.159.13.151
212.159.13.155
If you are using any of these addresses then you might lose connection to the Internet in a month's time when access to the servers is disabled.
What do you need to do?
-----------------------
You need to check which DNS server addresses you're using and change them if necessary to ensure that there are no interruptions to your service.
Information about how to do this can be found here -
http://www.cyberciti.biz/faq/how-to-find-out-what-my-dns-servers-address-is/If you are using one or more of the DNS server addresses listed above then you will need to switch to using one or more of the four recommended servers below.
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50
You can find information about how to change your DNS settings here -
http://www.plus.net/support/domains_and_dns/dns/index.shtmlPlease note that there's a possibility that your computer is configured to use the DNS addresses specified by your modem or router. If this is the case then following the instructions above might return an address in the format 192.168.x.x, 10.x.x.x or 172.x.x.x
If you do have one of these addresses assigned then you will need to check your modem or router settings to find out what actual servers are in use. To find out how to do this please refer to the manual or setup guide that came with your equipment.
We will post a planned maintenance announcement at a later date containing information about when we plan to make these changes -
http://usertools.plus.net/status/archive/If you have any further questions about this announcement then please ask for guidance over on our Community Site forums -
http://community.plus.net/forum/index.phpKind regards,
Bob Pullen
Digital Care
http://{visp_url}This email has been sent as it contains important information about your service from {visp_name}. Please do not reply to this email, as it has been sent from an unmonitored address.
Plusnet Plc.
Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY
Registered in England no: 3279013
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
