slow as a snail
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Re: slow as a snail
09-05-2014 10:34 PM
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Internet
Connection Information
Link Status: IPv4 connected
IPv6 disconnected
Uptime: 4 days, 21:16:56
Data Transferred (Sent/Received) [GB/GB]: 3.57 / 30.58
TCP/IPv4 Settings
IPv4 State: Enabled
IPv4 Address: 91.125.234.219
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
TCP/IPv6 Settings
IPv6 State: Disabled
Re: slow as a snail
09-05-2014 11:29 PM
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1.If you are using a Plusnet supplied router the stats will look like this:
[quote=Example]Uptime: 18 days, 0:45:41
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [GB/GB]: 2.04 / 13.21
Output Power (Up/Down) [dBm]: 12.3 / 19.9
Line Attenuation (Up/Down) [dB]: 11.0 / 20.5
SN Margin (Up/Down) [dB]: 17.0 / 6.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 176 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 54 / 188
HEC Errors (Up/Down): - / 129
2. BT diagnostic speed test will look something like this:
[quote=Example] Download speedachieved during the test was - 6.56 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Yours will also include details relating to upload
3. Current line speed looks like this:
[quote=Example]
Telephone number:
01747xxxxxx
Phone exchange:
xxxxxx
Estimated line speed:
8Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-09 17:45:15
Current line speed:
7.15 Mb
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: slow as a snail
10-05-2014 11:27 AM
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1.98 mb download
1.02 mb upload
39.38 ping
tested via ethernet cable approx. 11:15 hrs
Re: slow as a snail
10-05-2014 4:30 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: slow as a snail
11-05-2014 6:36 PM
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but what information are you looking for as far as i know i have posted all the information i could find please bear in mind im not as computer savvy as some of you guys so aqny help or advice is very welcome
Re: slow as a snail
11-05-2014 6:57 PM
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Above (Reply #16) I've posted examples of what it should look like.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: slow as a snail
11-05-2014 8:37 PM
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Rand the helpline a number of times one bloke said it was the router ..... he was helpful..... sent me a new router....... no difference ----- the last time I rang he said they were seeing 16MB into the router but when I tested it on the BT site he reccomended I was seeing 5MB
I am using XP which has been reliable, but I have been trying to sort this speed problem for many months now, it cant me the machine as I have tried all sorts of "cleanup" and virus checking programs and all seems well.... left my last provider because plusnet said I could get a faster speed but its worse! Plusnet say they cant help anymore. I can see the telephone exchange they use from my bedroom window! The data could walk there faster...
The only thing I can think of is a change to the DNS server - anybody any other suggestions ?
As plusnet say they cant help any more - the only thing left open to me is to go somewhere else
pete
Re: slow as a snail
12-05-2014 10:24 AM
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Your connection graph shows that this happens quite regular, any reason in particular you can think of?
<img src="http://community.plus.net/visualradius/generated/image13998864269960.png"/>
@heatherb1947 - Your Fault Ticket should be getting picked at some point today by our Faults Team.
Re: slow as a snail
13-05-2014 8:40 PM
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Re: slow as a snail
13-05-2014 9:31 PM
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