rusty cabling
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- Re: rusty cabling
rusty cabling
30-05-2014 4:41 PM
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When I first got FTTC at my house it was with Plusnet and received a solid 70mbps (bearing in mind the cabling external was brand new as it's a new build house)
Over time, my speed started to deteriorate from September after 4 months of getting the physical line installed my speed went from 70's to around 50's mbps.
However when I remove the capping of the cable when it comes out of the ground, the bare cables (a range of colours, red, blue, green orange etc...) has become all rusty and smells a bit of mold. I'm pretty sure the capping has either let in water or hasn't been installed properly by the contractor, yes a contractor.
Is this BT's fault or mine? Would the rust be affecting my download speeds and uploads?
many thanks
Re: rusty cabling
30-05-2014 5:25 PM
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Re: rusty cabling
31-05-2014 9:53 AM
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He stripped some jelly crimps that were behind the master socket and said it has been fitted incorrectly and corrected it.
He is now sitting in his van just outside of my house looking on his laptop and phone, I wonder if he is sponging of my WiFi ?
The speed has only increased by 1mbps (not good enough) and the upload hasn't increased at all,
I wonder if I should approach him and get him back in the house and see why I'm not getting my advertised speeds of 65mbps. Is it worth the hassle or not?
Re: rusty cabling
31-05-2014 4:15 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: rusty cabling
31-05-2014 5:43 PM
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ask you to send a message to a mod and takes several weeks to get a decent reply
Re: rusty cabling
31-05-2014 6:00 PM
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