rain interference

SenT · 8 hours ago

Router loses sync and flashes every time it rains customer service says line is fine.

jab1 · ‎24-02-2012

@SenT Is your (presumably FTTC) connection overhead or underground? What router are you using? I doubt it is currently happening, which is why nothing is being flagged to support.

John

Townman · ‎22-08-2007

@SenT

You have probably got and intermittently faulty joint in the copper cable between the home and the green cabinet. You need to emphasise that the fault is intermittent.

Are you still FTTC or have you moved to SoGEA? If FTTC, use a telephone handset to listen for noise on the line.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

SenT · 5 hours ago

Thank you. I reported it and they tested the line but of course it was fine at that time so nothing has been done so far. I am afraid I don't understand the acronyms but I have no land line.

ExForce9 · 4 hours ago

@SenT wrote:

... I reported it and they tested the line but of course it was fine at that time so nothing has been done so far ...

@SenT

Do I read that as you phoned customer support during office hours after the event ?

If so, next time try using the Report your problem by text message service WHILE the problem is occurring.

The text service runs an automated line checking bot, which should detect issues if it is so bad that you are losing sync.

The process will text you back to advise what it's found, and you can prompt further actions by returning keywords by text.