@SenT Is your (presumably FTTC) connection overhead or underground? What router are you using? I doubt it is currently happening, which is why nothing is being flagged to support.
You have probably got and intermittently faulty joint in the copper cable between the home and the green cabinet. You need to emphasise that the fault is intermittent.
Are you still FTTC or have you moved to SoGEA? If FTTC, use a telephone handset to listen for noise on the line.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Thank you. I reported it and they tested the line but of course it was fine at that time so nothing has been done so far. I am afraid I don't understand the acronyms but I have no land line.
