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"Major telco's" fault reporting system - ISP's experience
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"Major telco's" fault reporting system - ISP's experience
09-11-2009 9:37 AM
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I hope this is close enough to 'community support' not to be off-topic. (If it is, I'm sure the mods will take appropriate action.) I thought it was interesting. Andrews & Arnold ISP's head honcho Adrian Kenward is describing the way a certain telco deals (or not) with reported faults:
http://revk.www.me.uk/2009/11/na-na-na-na-na-na-na-na-na-na.html
I wonder which company he can possibly be talking about? I wonder if this sort of thing ever happens with other ISPs?
Graham
http://revk.www.me.uk/2009/11/na-na-na-na-na-na-na-na-na-na.html
I wonder which company he can possibly be talking about? I wonder if this sort of thing ever happens with other ISPs?
Graham
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Re: "Major telco's" fault reporting system - ISP's experience
09-11-2009 10:07 AM
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am sure ive heard that they (BTw) igonre the note updates here before, same as the the new DLM improve it but add somthing that makes it 20 times worse as well
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Re: "Major telco's" fault reporting system - ISP's experience
09-11-2009 10:19 AM
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He's referring to EcoPlus.
It's not *as* bad as he's making out. Dealing with BT is a lot about perseverance and calling the teams available when you're looking for an update.
Dealing solely with their online systems isn't efficient as sometimes you don't get timely updates.
It's not *as* bad as he's making out. Dealing with BT is a lot about perseverance and calling the teams available when you're looking for an update.
Dealing solely with their online systems isn't efficient as sometimes you don't get timely updates.
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