online streaming failing
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Re: online streaming failing
09-02-2014 6:34 PM
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Re: online streaming failing
09-02-2014 6:52 PM
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Maybe someone else can give a fuller answer based on experience.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: online streaming failing
09-02-2014 7:00 PM
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Re: online streaming failing
09-02-2014 7:32 PM
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Other customers on here are far better qualified to answer your question.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: online streaming failing
09-02-2014 7:55 PM
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The answer is that with the error rate you are seeing it is just about right
If the errors can be sorted out your default noise margin would probably reduce to 3dB giving a speed increase
Re: online streaming failing
09-02-2014 8:50 PM
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Re: online streaming failing
09-02-2014 9:10 PM
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Re: online streaming failing
09-02-2014 9:26 PM
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Re: online streaming failing
09-02-2014 9:29 PM
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Quote from: Strat Then you can report it here https://portal.plus.net/wizard/?p=wizard&page=22965&wizard_id=38
You need to report the fault / line issues...
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: online streaming failing
09-02-2014 9:30 PM
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Please go back and read all of the advice you have been given on this thread. You have confirmed that you can hear noise on the line. You need to raise a voice line fault using the link provided by Strat. End of - there is nothing more we customers can do for you here on the forums.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: online streaming failing
09-02-2014 9:37 PM
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ADSL needs a phone line for the signal to come down.
The speed your modem attains from this phone line depends on the distance and the quality of this line.
As you get further from the exchange, the speed decreases.
The modem automatically tries to get the fastest speed from your line by adjusting its speed but keeping an eye on what is physically possible and how many errors and disconnections you are getting. If you have a bad line, the modem slows the speed down a little thereby sacrificing some of the speed for a better quality connection.
If you have noise on your line, the modem will see lots of errors and usually slows down a bit more until it can find the balance between a reliable connection and a decent speed.
If you have a good line with no noise and are near to the exchange, the modem will keep adjusting its speed up until it either hits its "safe zone" or can't get any faster.
Generally unless your line has had some bad faults, the modem will do all of the above automatically for you and no intervention is required.
If you have had a stable line with no issues for a long time, sometimes you can ask your ISP to squeeze a little extra speed out of the line by asking the modem to reduce its "safety zone" a little more. Sometimes this results in a stable line with a little extra speeds, sometimes it causes frequent disconnections and they have to increase the "safety zone" to make the line stable again.
The golden rule for a good connection is to get any phone line issues sorted out first then worry about your speeds and connection when this is done. If you are getting excess noise on your phone line then you need to get this sorted before your modem will get the maximum stable speed it can out of your line.
Re: online streaming failing
10-02-2014 6:43 PM
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Uptime: 0 days, 1:46:19
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.090 / 20.470
Data Transferred (Sent/Received) [MB/GB]: 338,85 / 1,99
Output Power (Up/Down) [dBm]: 12,2 / 21,0
Line Attenuation (Up/Down) [dB]: 4,9 / 7,0
SN Margin (Up/Down) [dB]: 6,1 / 6,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 2 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 20 / 0
FEC Errors (Up/Down): 19 / 749.846
CRC Errors (Up/Down): 60 / 1
HEC Errors (Up/Down): 36 / 3
Re: online streaming failing
10-02-2014 7:19 PM
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It's pointless putting up any more questions or information until that has been sorted.
Re: online streaming failing
10-02-2014 9:38 PM
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Re: online streaming failing
12-02-2014 6:12 PM
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