not getting the speed i should be
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not getting the speed i should be
24-04-2013 1:36 PM
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Estimated line speed: 7.5Mbps
Current line speed: 5.4Mbps
and this online
Postcode:
Phone exchange:
ABERDARE
Estimated line speed:
7Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2013-03-14 16:34:30
Current line speed:
5.4 Mb
so as you can see my speed is under the lower limit (only just but thats beside the point) i tried the speed test on plusnet and also i use BBMAX which came up with around the same.
im obviously not getting the speed i should be download wise but it doesnt mention upload speed at all.
i was with sky previously and the download and upload was better. i had 6mb download (checked on bbmax) and upload was 768 approx. my upload now is about half what it was with sky at approx 362 now.
what can be done about this?
I am not happy im out of the range quoted
i understand 7 or 7.5mb is estimated
i understand speeds vary depending on when you check them although in my case theres every little difference any time of day.
im not happy my upload speed has been reduced around 50%
i am using a wired connection to the router
i dont have spyware/malware/viruses etc
i understand about how far from the exchange effects speeds
what i dont understand is why can i get fibre optic which is extremely fast yet the broadband i have is really slow?
Re: not getting the speed i should be
24-04-2013 1:54 PM
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According to line tests I've just run, the line profile of 5444 is appropriate to the synch speed. With that in mind I'm wondering if there's any local factors we can rule out that might be causing an issue.
Does your phone socket have a test socket you can try connecting to? http://www.plus.net/support/broadband/master-socket-guide.shtml
If so I'd really like to run another test with the router connected there.
Quote what i dont understand is why can i get fibre optic which is extremely fast yet the broadband i have is really slow?
I'm not one for wanting to assume what might be causing the fault but ADSL broadband relies on an entirely copper line where as FTTC is just copper beween you and the cabinet, so if there are any issues with that they will affect an ADSL connection far more noticeably than fibre.
Let me know whether or not you have a test socket available and I'll do my best to get back on to this ASAP.
Adam
Re: not getting the speed i should be
24-04-2013 2:05 PM
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one of the reasons (amongst a few others) i changed from sky was because they could never find anything, had bt open reach engineer out twice also.
it must be a local problem if anything not much i can do about that
Re: not getting the speed i should be
24-04-2013 2:10 PM
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Quote ive tried the test socket made no difference
You'd probably not notice one straight away. Can you connect to it anyway as I'd like to run another test with the router connected to the test socket as that can be revealing to us.
Quote it must be a local problem if anything not much i can do about that
I'd not count your chickens just yet until we know more, so let me know when you have the router in the test socket again
Re: not getting the speed i should be
24-04-2013 2:40 PM
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Re: not getting the speed i should be
24-04-2013 3:41 PM
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Re: not getting the speed i should be
24-04-2013 5:02 PM
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Re: not getting the speed i should be
24-04-2013 5:25 PM
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i know with sky my router would say connected speed but it wasnt the speed i was getting although they tried to convince me it was.
i have the pc im using now, i have my NAS drive which is off i also have my ps3 which is also off.
wireless i have 2 mobile phones a laptop and a kindle all currently not connected at the moment
Re: not getting the speed i should be
25-04-2013 9:04 AM
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Re: not getting the speed i should be
25-04-2013 10:51 AM
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Re: not getting the speed i should be
25-04-2013 11:48 AM
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As for you download speed, I'd suggest running through our faults wizard at http://faults.plus.net and we'll take a closer look at your line if this still persists.
Re: not getting the speed i should be
25-04-2013 12:53 PM
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my router has been going down dont know if its line tests or what, last went down today at 12:44 (5 mins ago) asked me to log in to the router.
Re: not getting the speed i should be
25-04-2013 1:02 PM
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Re: not getting the speed i should be
25-04-2013 2:34 PM
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Re: not getting the speed i should be
25-04-2013 6:03 PM
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im a bit concerned about my upload being capped never had that before why do you do this?
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