no landline & internet!!
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no landline & internet!!
10-10-2013 10:59 PM
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Thanks
Re: no landline & internet!!
11-10-2013 10:11 AM
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I've picked up the ticket and raised a fault for you, we'll let you know as soon as we hear anything back. Currently the estimated repair date is for the 15th but I hope we hear something before then.
Re: no landline & internet!!
11-10-2013 3:46 PM
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But this is crucial was going on?
Hope you won't expect me to be paying my bill this month!!
Caroline
Re: no landline & internet!!
11-10-2013 4:22 PM
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Re: no landline & internet!!
11-10-2013 4:40 PM
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Password is the router serial number starting with CP.
Should be printed on the bottom of the router & in UPPER case.
Re: no landline & internet!!
12-10-2013 5:14 PM
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Re: no landline & internet!!
12-10-2013 6:19 PM
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As you know, it's the weekend and BT Openreach aren't obligated to work over the weekend, just like any other employee that works Monday to Friday.
You will be rebated the amount of downtime once the fault has been repaired. I don't believe cost of dongles will be included within that amount, as it's your choice to purchase it.
Hope you get the line issue resolved soon.
Cheers,
Matt
Re: no landline & internet!!
13-10-2013 1:19 AM
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Please escalate again
Re: no landline & internet!!
13-10-2013 11:37 AM
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1. You are on a standard home contract -no SLA (Service level agreement) exists -so it gets fixed when it gets fixed! If your phone is crucial then you should already be on a special register, Priority Fault Repair register,I believe..
2. A standard contract does not provide for consequential loss -which would include an alternative method of using the internet (or getting your shopping)!!
3. Can't blame BT or Plusnet for a power cut!!!!
Re: no landline & internet!!
13-10-2013 3:29 PM
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What did you do before the internet was around?
Chances are, if the local shop's card machine isn't working - Your landline might not be the only one that is affected..
Matt
Re: no landline & internet!!
13-10-2013 6:14 PM
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Re: no landline & internet!!
13-10-2013 7:31 PM
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Re: no landline & internet!!
13-10-2013 7:47 PM
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Re: no landline & internet!!
13-10-2013 8:03 PM
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Depending on the size of the cable that was stolen, it could be a week or two before you're back up and running (maybe more).
They might be able to muster up a temporary service, depends how badly damaged the network is around you.
Sooner BT upgrade everywhere to fibre, the better. Glass is priceless compared to copper.
Matt
Re: no landline & internet!!
13-10-2013 10:28 PM
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