moving away date incorrect
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moving away date incorrect
23-07-2019 1:39 PM
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Hello
I am in the process of moving away from PlusNet to BT (to their g.fast product).
I have an engineer visit date from BT of August 2nd and have received notification from PlusNet that my broadband and phone service will transfer on August 3rd.
Why the mismatch in dates? Should I be concerned here?
Ta
Andrew
Re: moving away date incorrect
23-07-2019 2:27 PM
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Hi there,
This is something you'd need to query with BT as we don't have any direct involvement in transferring the services over to them. I can't see why an engineer would need to visit either so I'd definitely get in touch with them.
Re: moving away date incorrect
23-07-2019 10:20 PM - edited 23-07-2019 10:20 PM
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Hi there,
This is something you'd need to query with BT as we don't have any direct involvement in transferring the services over to them. I can't see why an engineer would need to visit either so I'd definitely get in touch with them.
Because this is a migration to G.Fast.
An engineer visit is required to ensure the customer is achieving a minimum of 100Mbps sync. This includes dropwire uplifts, which is only possible with the end user being present.
Re: moving away date incorrect
24-07-2019 9:17 AM
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Hi @pongowaring, just to confirm having checked I can confirm it is the 2nd when you're service will move away from us. I'm sorry for any confusion caused by the email.
Re: moving away date incorrect
24-07-2019 11:40 AM
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That's brilliant, thanks Lauren, much appreciated.
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