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Broadband Issue no connection

bigredbus
Dabbler
Posts: 13
Thanks: 2
Registered: ‎08-11-2016

Broadband Issue no connection

I just got home from holiday and tried to connect Internet but there's no connection.
I tried to turn off and on the router but still no connection.
Please someone help.
I need Internet connection ASAP.
2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,339
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Broadband Issue no connection

You need to try the self help link below. Many will have had disruption
to their connections last night, because of Thunderstorms.
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Broadband Issue no connection

Hi @bigredbus, I'm sorry to hear you've been having trouble trying to get online as normal yesterday evening. Testing your connection currently everything is looking spot on to the router with no signs of errors or issues. Checking your connection log however it does hint there was a connection issue from around yesterday afternoon until around 2am this morning but since then everything looks great.

I'd advise from here then as everything looks back to normal to monitor the connection your side for a few days and by all means if you see drops in the connection return or if you have toruble getting online to drop us a message on here and we'll happily investigate further.