help me find my master socket...
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- Re: help me find my master socket...
Re: help me find my master socket...
29-05-2014 5:18 PM
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As I have said before, I feel for your frustration, but there is something here more than the modem (or possibly not at all) which is wrong. After your master socket was properly installed after your ticket of 11th May you reported...
Quote from: coople I would like to close this thread, I'm the proud owner of a new style master socket and c 12Mb down / 1Mb up.
Your existing modem was clocking 12Mbps, now after BTOR fiddling around, you've reported...
Quote from: coople BT came at 10am and found problems with both the router and at the cabinet. Cabinet problem fixed but router showing errors.
BT tested at 16Mb down and 2Mb up using BT test device. I was seeing consistent 6Mb down and 0.5Mb up.
Two points strike me here (1) BTOR reported a US synch of 2Mbps - ADSL 2+ maximum US synch speed is only 1.3Mbps, unless Annex M has been purchased, however that is not available on residential services - (2) It is strange that the same modem which delivered 12Mbps before BTOR fiddled in the cabinet is now reporting 6Mbps.
I conclude that the information provided by BTOR may be flawed and the line fix is not complete (as you've suggested whilst I was typing this). Unfortunately each time you need to summon BTOR resources, they consider it to be a new fault and there is a 72 hour fix window.
We've not seen your router stats, so without sight of the line's attenuation I cannot take a view of what your line should / could do, nor what trade off is being made between SNRM and synch speed.
If you get the same service I've had from PN in the past, then your new modem/router should arrive in the morning - mine was despatched after 2pm on a Friday afternoon and arrived Saturday morning. I'm doubting it will make any difference, but let's wait and see and then take a look at the stats.
Kevin
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Re: help me find my master socket...
29-05-2014 5:32 PM
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I noticed the broadband light on my router again just now, apparently it has been up for just under 2 hours. I would be extremely surprised if this c 24 hour outage is due to the router.
I have been telling the folks on the phone today that the router is likely a red herring and that we should not be pinning our hopes on the spare. I've been banging on about getting it next day courier because (a) I asked for one 2 weeks ago and (b) plusnet seem to be waiting to find out if it will fix the fault. All very convenient for plusnet, but the least convenient approach for me. After 6 weeks I would expect better treatment.
By the way I'm delighted I have my broadband back!
Looking for router stats now.
Re: help me find my master socket...
29-05-2014 5:33 PM
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Uptime: 0 days, 1:58:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,167 / 16,647
Data Transferred (Sent/Received) [MB/MB]: 6.68 / 119.38
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 12.3 / 26.0
SN Margin (Up/Down) [dB]: 6.3 / 6.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 49 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 42
HEC Errors (Up/Down): 0 / 157
Re: help me find my master socket...
29-05-2014 5:52 PM
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What can one say? The BTOR claimed duff router is doing rather well.
A line with an attenuation of 26dB might deliver 17.6Mbps
You've got 16.6 DS with a stunning 1.1 US
The error counts need watching. Downloading and installing RouterStats would be useful.
Kevin
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Re: help me find my master socket...
29-05-2014 6:20 PM
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I will refrain from throwing any hats in the air for at least 48 hours, but I will say again, I'm delighted I got my broadband back, even if only temporarily.
Re: help me find my master socket...
29-05-2014 6:36 PM
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I take it that those speeds are DATA SPEED tests? For a synch speed of 16.6 your profile (max data speed) will be 14.6 (synch x 88.2%).
Keep an eye on the router stats - noise margin and error counts. Wish I'd got your synch speeds!
Kevin
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: help me find my master socket...
29-05-2014 10:14 PM
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Quote from: Townman I take it that those speeds are DATA SPEED tests?
correct
Quote from: Townman Keep an eye on the router stats - noise margin and error counts.
Router stats has been running since 6.15pm - so 4 hours now.
Upstream
Noise Margin: 6.5 dB
Bandwidth: 1167 kbps
Attenuation: 12.3 dB
Power: 12.0 dBm
Errors:
FEC: 0
CRC: 0
HEC: N/A
Downstream
Noise Margin: 6.1 dB
Bandwidth: 16647 kbps
Attenuation: 26.0 dB
Power: 0.0 dBm
Errors:
FEC: 0
CRC: 868
HEC: 1180
Failures since last reset:
LOF: 1
LOS: 9
LPR: 0
ES : 271
Whatever the next pane is for
xdsl info expand=enabled
Physical Layer Statistics:
Modem state: up
Up time (Days hh:mm:ss): 0 days, 6:35:48
xDSL Standard: ITU-T G.992.5
xDSL Annex: Annex A
Channel Mode: Interleaved
Number of reset: 1
Chipset Vendor info (G.994.1): Local Remote
Country code: B500 B500
ID: BDCM IFTN
Specific: 0000 71C8
System Vendor info (showtime): Local Remote
Country code: 0F00 0000
ID: TMMB ----
Specific: 3C61 0000
Bearers generic info DS US
Payload rate [Kbps]: 16647 1167
Attenuation [dB]: 26.0 12.3
Margins [dB]: 6.1 6.4
Output power [dBm]: 0.0 12.0
Number of bearers: 1
Bearer 0 DS US
INP [DMT symbols]: 0.00 0.00
Delay [ms]: 0.12 0.24
Depth []: 1 0.00
R: 0 0
G.997.1 Statistics (Current):
Failures:
Line failures Near end
Loss of signal (LOS): 1
Loss of frame (LOF): 9
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 272
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 880 0
FEC: 0 0
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1181 N/A
G.997.1 Statistics (last 15 minutes):
Failures:
Line failures Near end
Loss of signal (LOS): 0
Loss of frame (LOF): 0
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 3
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 880 0
FEC: 0 0
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1181 N/A
G.997.1 Statistics (last 24 hours):
Failures:
Line failures Near end
Loss of signal (LOS): 1
Loss of frame (LOF): 9
Loss of power (LPR): 0
Performance monitoring:
Line PM: Near end
Error second (ES): 272
Channel PM: Near end Far end
Bearer 0:
Code Violation (CV): 880 0
FEC: 0 0
ATM data path PM: Near end Far end
Bearer 0:
HEC violation count (HEC): 1181 N/A
{admin}=
Grateful for any feedback on the above .....
Re: help me find my master socket...
30-05-2014 10:47 AM
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Your connection graph:
<img src="http://community.plus.net/visualradius/generated/image14014431906706.png"/>
Only time will tel if the connection remains as it is, but I can't see any reason why that would change assuming everything remains the way it is now.
Re: help me find my master socket...
30-05-2014 11:09 AM
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To what do we attribute the improvement?
Re: help me find my master socket...
30-05-2014 11:13 AM
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Re: help me find my master socket...
30-05-2014 11:35 AM
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Question is: why?
Re: help me find my master socket...
30-05-2014 11:38 AM
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Re: help me find my master socket...
30-05-2014 11:44 AM
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The cabinet work was finished by 11am, my outage didn't start until 5pm.
I cannot see any possible correlation.
Personally, I think BT finally did my lift & shift. Isn't it possible to ask BT if anything was done at the exchange?
Point is, if we have no idea what caused the outage or what resolved it, we have no idea if the problem might come back again at any time.
Re: help me find my master socket...
30-05-2014 12:03 PM
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Either way, I'll allow the Faults Team to pick this up and do some more digging for you to see what we can find.
Re: help me find my master socket...
30-05-2014 12:04 PM
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A more relevant question is when did the phone start working again? My money is that an engineer was in the cabinet fixing some other problem an noticed a broken wire on your line and fixed it whilst they were there.
I cannot see a more rational explanation for a complete loss of service (phone and BB) after a maintenance visit and then for everything to suddenly start working to a higher standard than it was before.
Is there any noise on the line - dial 17070 option 2.
Kevin
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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